Delivery Operations Lead - Customer Experience & Teams

Royal Mail; Gainsborough CP; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus on target

Generous holiday allowance

Pension scheme

Flexible working options

Job summary

Royal Mail is seeking a Customer Operations Manager in Gainsborough to lead the Delivery team through morning to afternoon shifts and ensure smooth daily operations. You will inspire front-line staff, promote a positive culture, and drive performance using data-driven practices and collaborative leadership.

The role offers a 10% on-target bonus, generous holiday entitlement, flexible working options, and a company pension.

Qualifications

• Customer focused, team player, results driven, inspiring leader.

Responsibilities

• Full accountability for the Delivery team, leading front-line colleagues to work efficiently and provide excellent doorstep service.
• Coach and develop the team to drive performance improvements and maintain high standards.
• Partner with Trade Unions to raise the bar and align on workforce planning and activities.
• Ensure accurate and timely delivery of every item, maintaining customer trust and service quality.

Job description

Royal Mail is seeking a Customer Operations Manager in Gainsborough to lead the Delivery team through morning to afternoon shifts and ensure smooth daily operations. You will inspire front-line staff, promote a positive culture, and drive performance using data-driven practices and collaborative leadership.

The role offers a 10% on-target bonus, generous holiday entitlement, flexible working options, and a company pension.