Mail Services Assistant

Bath; Bath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

£1,000 bonus (pro rata)

Campus Services benefits

Job summary

University of Bath is seeking a Mail Service Assistant to sort, process and distribute mail and parcels across the Claverton Down campus. You may deliver and collect items around campus or support a customer-focused counter service, using modern tracking software and hardware.

The role requires IT experience, a valid UK driving licence, and drives 36.5 hours per week from Monday to Friday with Saturday mornings.

Qualifications

• Experience in customer service is required.
• Good written and verbal communication skills.
• Basic computer literacy and ability to use tracking software.

Responsibilities

• Sort, process and distribute incoming mail and parcels.
• Visit campus locations to make deliveries and collections.
• Provide counter service to students and staff with a focus on service excellence.

Skills

Organisational skills

Customer service

Flexibility

Clear communication

Computer literacy

Job description

Special Conditions The position involves driving and requires a valid UK driving licence, Uniform, footwear or personal protective equipment is supplied and is required to be worn, Lone working, Manual handling, Please see job description for all special conditions.

The Role of the Mail Service Assistant is varied with responsibility for sorting, processing and the distribution of all incoming mail and parcels. You could be out and about on our Claverton Down campus making deliveries and collections or helping students through a customer focused counter service. Full details are available on job description via the link below.

Our student parcel collection centre is just one of the great services we providing to our resident students & we take great pride in providing a great student experience. Some IT experience is essential, as we process outgoing mail utilising modern Franking technology, and use modern tracking software & hardware to provide service excellence.

The hours of work are 36.5 hours per week, worked between 08:30 and 18:45 Monday to Friday, and 08:20 to 12:30 on Saturdays.

About you

You will demonstrate:

• Strong organisational skills
• Experience in customer service
• Flexibility and adaptability
• Clear written and spoken communication
• Basic computer literacy

A driving licence will be a requirement of the job which must be compliant with the University’s insurance conditions.

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

Campus Services New Starter bonus *. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time roles.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a university staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying, that you select ‘Referred by current member of staff’ or note their name when answering the question ‘Where did you learn of this job?'. The referrer must be noted at time of application to be considered.

*Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK:We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting:We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.