Campus Experience & Switchboard Team Leader

University of Bath; Bath; On-site; GBP 27,000 - 30,000; Part time

Benefits offered by this job

Generous annual leave

Cycle to work scheme

Staff gym discount

Pension schemes

Tuition and language course discounts

Job summary

The University of Bath is seeking a dynamic Campus Experience & Switchboard Team Leader to oversee Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of service and procedural consistency.

You will recruit, train and supervise staff, manage rotas and enquiry handling, and ensure compliant check-in/out processes while delivering a positive campus experience through cross-department collaboration.

Qualifications

• Lead day-to-day reception operations across campus hubs.
• Recruit, train, and manage reception staff.
• Manage rotas and enquiry handling systems.
• Oversee check-in/out processes and maintain accurate records.
• Manage the University Switchboard and ensure professional communication.
• Work collaboratively to deliver a high-quality campus experience.

Responsibilities

• Lead day-to-day reception operations across campus hubs.
• Recruit, train, and manage reception staff.
• Manage rotas and enquiry handling systems.
• Oversee check-in/out processes and maintain accurate records.
• Manage the University Switchboard and ensure professional communication.
• Work collaboratively to deliver a high-quality campus experience.

Skills

Leadership

Recruitment

Staff management

Customer service

Communication

Job description

Campus Experience & Switchboard Team Leader

Job title Campus Experience & Switchboard Team Leader

Department Campus Services

Salary Starting from £26,707, rising to £30,378pro rata

Grade Grade 5

Contract Type Part Time, Open Ended

Special Conditions A variable shift pattern, working 3 days out of 7

We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance.

The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures.

It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery.

Additionally, the you will maintain accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.

About you

You are flexible, detail-oriented, and committed to excellent service delivery and will be able to:

• lead day-to-day reception operations across campus hubs
• recruit, train, and manage reception staff
• manage rotas and enquiry handling systems
• oversee check-in/out processes and maintain accurate records
• manage the University Switchboard and ensure professional communication
• work collaboratively to deliver a high-quality campus experience

Further information

This is a permanent, part-time position working 21 hours per week. These hours will be worked across 3 days (with availability required on Fridays).

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.