Student Support Officer

University of Bath; Bath; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Generous annual leave

Pension schemes

Cycle to work scheme

EV salary sacrifice

Staff gym discount

Postgraduate tuition discounts

Professional development opportunities

Relocation assistance

Job summary

University of Bath is seeking a part-time Student Support Officer to enhance the taught student experience from induction through to graduation. The role works with academic and professional services staff to support students within the Department of Education and related areas, focusing on advising, monitoring, and wellbeing pathways.

The post-holder will maintain strong relationships with the department, Faculty Student Support & Safeguarding, and the wider university.

Qualifications

• Pro-active and self-motivated mindset with initiative and strategic thinking.
• Effective communication and ability to build good working relationships with staff and students.
• Excellent organisational skills, ability to interpret complex data and manage workload and stakeholder expectations.

Responsibilities

• Enhance the taught student experience from induction through to graduation.
• Collaborate with academic and professional services staff to support students within a department (primarily Education).
• Provide support for academic advising, course engagement monitoring, Disability Access Plans, Wellbeing & Support for Study plans, Return to Study and safeguarding liaison.

Skills

Pro-active

Communication

Organisational skills

Data interpretation

Stakeholder management

Job description

The Faculty of Humanities & Social Sciences are seeking a Student Support Officer to cover a period of parental leave.

About the role

The Student Support Officer will play a key role in enhancing the taught student experience from induction through to graduation.

The Student Support Officer will work collaboratively with academic and professional services staff to contribute to an effective integrated student support system within a specific academic department (primarily the Department of Education), as well as help to identify students at risk of not succeeding, utilising the internal processes/services available.

The role will provide support for colleagues and processes supporting students through academic advising, course engagement monitoring, Disability Access Plans, Health, Wellbeing & Support for Study plans, Return to Study, and liaising with Student Support & Safeguarding.

The post-holder will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty Student Support & Safeguarding and across the wider University.

About you

You will be pro-active and self-motivated, combining the use of your initiative with strategic thinking.

You will be able to communicate effectively and develop good working relationships with staff and students alike.

You should have excellent organisational skills, be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.

Additional information

This role is offered on a part-time basis (21.9 hours per week). You can find out more about the University of Bath hybrid model here .

For more information about the Faculty, please visit Humanities & Social Sciences .

For an informal discussion about this post please contact Annika Theilgaard (Student Engagement Manager - Humanities & Social Sciences) on [e-mail] .

About the university

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant . an accredited Disability Confident Leader ; autism friendly university , committed to building disability confidence and supporting disabled staff .

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app

Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn .

Be Well at Bath

We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath .

Further details

• Job Description & Person Specification

Right to Work in the UK

We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.