Student Accommodation Administrator

Bath Spa University; Matlock Bath CP; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

On-site nursery

Employee assistance programme

Job summary

Bath Spa University is seeking a Student Accommodation Administrator to join the Campus Life team at Bath, Somerset. You will provide organised, customer-focused admin support to the Student Accommodation team and help manage enquiries, records, and event promotion for housing services.

The role requires degree-level education or equivalent, experience with education or accommodation administration, and a proactive approach to development.

Qualifications

• Experience using computerised systems including database, internet and email.
• Experience providing excellent customer service.
• An understanding of and willingness to observe confidentiality at all times.
• Ability to communicate with tact and diplomacy.
• Experience of administration in an education setting
• Experience of working in an accommodation setting

Responsibilities

• Provide effective administrative support to the Student Accommodation team.
• Respond promptly and professionally to customer enquiries.
• Maintain accurate records and administrative systems.
• Arrange meetings and take minutes; handle more complex queries.
• Promote Student Housing Accommodation Services at Open Days and events
• Ensure compliance with the University’s Data Protection Policy

Skills

Customer service

Data privacy awareness

Communication

Confidentiality

Education administration

Accommodation experience

Education

Degree level or equivalent

Tools

Database systems

Job description

Compensation: Grade 4 - Starting from £26,707 rising to £28,778 per annum

Application Deadline: 7 October 2026

Department: Campus Life

Location: Bath, Somerset - Newton Park

Compensation: Grade 4 - Starting from £26,707 rising to £28,778 per annum

Description

We are currently seeking a Student Accommodation Administrator who will work alongside the Student Accommodation team and help support the wider Estates team in providing a friendly and professional support service for students living in University Accommodation

About the Role

You will be organised and customer-focused and will provide effective administrative support to the Student Accommodation team.

The role will involve responding promptly and professionally to customer enquiries, maintaining accurate records and administrative systems, arranging meetings and taking minutes, and handling more complex queries appropriately.

You will also support the promotion of Student Housing Accommodation Services and accommodation opportunities at Open Days, Applicant Visit Days and other events, while ensuring compliance with the University's Data Protection Policy.

About You

• Experience of using computerised systems including database, internet and email
• Experience of providing excellent customer service
• An understanding of and willingness to observe confidentiality at all times
• Ability to communicate with tact and diplomacy
• Experience of administration in an education setting
• Experience of working in an accommodation setting
• Educated to Degree level or equivalent
• Proactive engagement with personal and professional development within the role

For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.

Additional Information

Salary Grade 4 - Starting from £26,707 rising to £28,778 per annum

The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.

• Hours of work - The post holder will occasionally be required to work at weekends and evenings to take part in events. There are peak periods of service demand throughout the year, particularly during the weeks leading up to the beginning of the academic year in September. During such busy periods, when the demand for advice is at its highest, it may, it may not be possible for annual leave to be granted.
• Location - There may be a requirement to work between the University campuses and Accommodation Sites
• Manual Handling - Some aspects of the job will require lifting and carrying items and a large number of tasks are necessary to be completed walking and standing
• This post is subject to a Basic Disclosure and Barring Service check.

Please note that as of April 2024, there has been a change in the UK’s sponsorship threshold. Regrettably as the salary for this role falls beneath this, you will not be eligible for sponsorship therefore your application will automatically be rejected.

Staff Benefits

We offer a wide range of great benefits at BSU, including

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
• Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
• Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
• Transport schemes including Electric Vehicle Scheme and Cycle to Work
• Wide range of discounts and financial benefits, accessed through and easy-to-use app

For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/