Mail Order & Warehouse Assistant Brighton and Hove Albion FC

Kick It Out; Brighton; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Complimentary meals

23 days holiday

Rewards platform

Enhanced family policies

Gym access

Match ticket priority

Training & CPD

Discounts with partners

Job summary

Brighton & Hove Albion FC is seeking a Mail Order & Warehouse Assistant to join our team at the American Express Stadium, Brighton. You will manage the full mail order process, dispatch parcels, handle click and collect for retail stores, and maintain online stock records.

You’ll deliver five-star customer service, support the warehouse to store and replenish stock, and thrive in a fast-paced environment while staying accurate and calm under pressure.

Qualifications

• Warehouse experience and stock control knowledge.
• Experience with EPOS systems and order processing.
• Strong customer service orientation and accuracy under pressure.

Responsibilities

• Handle the full mail order process from order processing through to parcel dispatch.
• Manage click and collect orders across retail stores and maintain online stock records.
• Deliver high-class customer service and assist the warehouse team with stock storage and replenishment.

Skills

Warehouse experience

Stock control

EPOS systems

Customer service

Tools

EPOS systems

Job description

Hours : 35 hours per week in accordance with the Retail rota, which will include evenings and weekends.

Location: American Express Stadium, Brighton

Contract Type: Permanent

Deadline Day: 9th October 2026

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026.

As a Mail Order & Warehouse Assistant, you will play a key role in connecting Brighton & Hove Albion FC with our fans worldwide. You will handle the entire mail order process from order processing through to parcel dispatch, managing click and collect orders across both retail stores and maintain accurate online stock records. You will deliver high-class customer service and assist the warehouse team with storing and replenishing stock.

If you’ve got warehouse experience and a knack for stock control and EPOS systems, you’re already ahead of the game! You’ll thrive in a fast-paced environment and stay cool under pressure whilst being accurate and efficient because getting our fans’ orders right and on time is what we do best. With strong communication skills and a commitment to exceptional customer service, you’ll ensure every fan gets the five-star experience they deserve.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

• Act with Integrity
• Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

• Complimentary breakfast and lunch at both sites
• 23 days holiday rising with length of service (pro rata for part time staff)
• Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
• Enhanced family policies
• Access to a gym and padel court at our training ground
• Priority access to match tickets and access to free WSL tickets for 2026/27 season
• In-house training programme and CPD opportunities
• Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.