Mail Order & Warehouse Assistant

Brighton & Hove Albion FC; Brighton; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Complimentary breakfast and lunch at 2

23 days holiday pro rata

Rewards platform with 900+ retailers

Enhanced family policies

Access to gym and padel court

Priority access to match tickets and W

In-house training CPD opportunities

Exclusive discounts from partners

Job summary

Brighton & Hove Albion FC is seeking a Mail Order & Warehouse Assistant to join our Retail Team at the American Express Stadium, Brighton. This permanent role is 35 hours per week, with evenings and weekends as part of the Retail rota, and involves handling the full mail order process, parcel dispatch, and click-and-collect duties across stores.

You will maintain online stock records, support warehouse activities, and deliver high standards of customer service to fans worldwide, ensuring

Qualifications

• Experience in warehouse or retail stock control.
• Experience with EPOS systems.
• Ability to work in a fast-paced environment and under pressure.
• Strong communication and customer service skills.

Responsibilities

• Handle mail order from processing to dispatch.
• Manage click and collect orders across retail stores.
• Maintain online stock records and accuracy.
• Assist warehouse team with storage and replenishment.

Skills

Warehouse experience

Stock control

EPOS systems

Customer service

Communication skills

Tools

EPOS systems

Job description

Role: Mail Order & Warehouse Assistant
Hours: 35 hours per week in accordance with the Retail rota, which will include evenings and weekends.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 9th October 2026

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. We are proud to have placed in the Sunday Times Best Place to Work 2026.

An exciting opportunity in our Retail Team!
As a Mail Order & Warehouse Assistant, you will play a key role in connecting Brighton & Hove Albion FC with our fans worldwide. You will handle the entire mail order process from order processing through to parcel dispatch, managing click and collect orders across both retail stores and maintain accurate online stock records. You will deliver high-class customer service and assist the warehouse team with storing and replenishing stock.

Your Retail background
If you’ve got warehouse experience and a knack for stock control and EPOS systems, you’re already ahead of the game! You’ll thrive in a fast‑paced environment and stay cool under pressure whilst being accurate and efficient because getting our fans’ orders right and on time is what we do best. With strong communication skills and a commitment to exceptional customer service, you’ll ensure every fan gets the five-star experience they deserve.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

• Treat People Well
• Exceed Expectations
• Aim High. Never Give Up
• Act with Integrity
• Make it Special
• Be Fan Focused

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

• Complimentary breakfast and lunch at both sites
• 23 days holiday rising with length of service (pro rata for part time staff)
• Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
• Enhanced family policies
• Access to a gym and padel court at our training ground
• Priority access to match tickets and access to free WSL tickets for 2026/27 season
• In‑house training programme and CPD opportunities
• Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender re‑assignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.