IT Support Engineer (Mac)

MFK Recruitment; Stroud; On-site; GBP 35,000 - 40,000; Full time

Job summary

MFK Recruitment is seeking an IT Support Engineer with Mac experience to join a private art‑sector business in Stroud, Gloucestershire. The role is onsite five days a week and focuses on Apple‑centric tech support across macOS and hardware.

You will help colleagues get the most from their technology, troubleshooting issues, setting up Macs and escalating complex faults to the infrastructure team as needed. The team values approachable, responsible individuals who communicate clearly.

Qualifications

• Minimum 12 months hands‑on experience supporting Macs in a professional IT support role.
• Practical knowledge of macOS and Apple hardware, with confidence investigating issues.
• Experience installing applications, configuring equipment and troubleshooting printers/peripherals.
• Understanding of user accounts, permissions and basic networking including Wi‑Fi.
• Clear communication skills and ability to explain technical issues to colleagues.
• Good organisation and attention to detail, with ability to prioritise requests.

Responsibilities

• Provide friendly, responsive support in person and through IT team channels.
• Diagnose macOS and Apple hardware faults, including performance and display issues.
• Set up and configure Macs, install software and apply updates per IT procedures.
• Install and troubleshoot printers, scanners and everyday workplace equipment.
• Support onboarding and offboarding, preparing devices and account access.
• Investigate basic Wi‑Fi and network issues, plus routine Windows support.
• Record requests and resolutions, maintaining equipment records and documentation.
• Escalate complex faults to infrastructure team with notes on symptoms and impact.

Skills

Mac support

macOS

Apple hardware

Printers & peripherals

Wi‑Fi & networking

Account access

Communication

Organised

Tools

Mac device management tools

Job description

Salary: £35,000 to £40,000 per annum, depending on experience

Working arrangement: Onsite five days a week, with no travel required

MFK Recruitment is recruiting an IT Support Engineer with Mac experience to join a private business in the art sector, based in Stroud, Gloucestershire.

You will help colleagues get the most from their technology in a creative working environment, combining practical troubleshooting with friendly, reliable support. The business places a strong emphasis on attitude and is looking for someone who is approachable, takes responsibility for their work and enjoys being part of a team.

The role

Working with the Head of IT and wider IT team, you will provide hands‑on IT support at the Stroud site. The environment is approximately 95% Mac and 5% Windows, making this a role where your Apple support experience will be used every day.

You will support colleagues with hardware, applications and account access, prepare equipment and investigate everyday faults. You will be expected to work through common issues methodically, explain what is happening in plain English and involve the infrastructure team when more specialist support is needed.

Responsibilities

• Provide friendly, responsive support in person and through the IT team's support channels, keeping colleagues updated until their requests are resolved.
• Diagnose macOS and Apple hardware faults, including performance issues, application errors and problems with displays or peripherals.
• Set up and configure Macs, install approved software and apply updates in line with the business's IT procedures.
• Install and troubleshoot printers, scanners and other everyday workplace equipment.
• Support onboarding and offboarding, preparing devices, arranging appropriate account access and recovering equipment.
• Investigate basic Wi‑Fi, network connectivity and access issues, alongside routine support for the smaller Windows estate.
• Record requests, troubleshooting steps and resolutions, maintaining accurate equipment records and useful support documentation.
• Escalate more complex faults to the infrastructure team with clear notes on the symptoms, business impact and checks already completed.

Skills and experience

• At least 12 months of hands‑on experience supporting Macs in a professional IT support role.
• Practical knowledge of macOS and Apple hardware, with confidence investigating common user, software and device issues.
• Experience installing applications, configuring equipment and troubleshooting printers and peripherals.
• An understanding of user accounts, permissions and basic networking, including Wi‑Fi and connectivity troubleshooting.
• Clear communication skills and the ability to explain technical issues to colleagues with different levels of IT knowledge.
• Good organisation and attention to detail, with the ability to prioritise requests and follow them through to resolution.

Experience with Mac device management tools, basic Windows support or supporting creative applications would be useful, but is not essential.

Personality and approach

Personality and attitude are central to these hires. The business values people who are down to earth, patient and willing to help, whether the task is a straightforward setup or a fault that needs more investigation.

You should listen carefully, treat colleagues with respect and take ownership of your work. Being comfortable asking for guidance, accepting feedback and learning from others is important. You will also need sound judgement and discretion when handling confidential information.

Working arrangements and on call

This role is based onsite five days a week, with no travel between sites required.

There is an on‑call rota, but the volume of out‑of‑hours support has been very low: the Head of IT reports that there have been just a couple of calls in the past six months.