M365 Service Desk Technician (Onsite Support)

DATAMTX LLC; Manchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Datamtx seeks a dedicated M365 Service Desk Technician for a 12‑month onsite contract in the Manchester (UK) office. You will support a critical tenant migration, guide users post‑migration, and manage identity via Entra ID while ensuring seamless access to M365 apps.

You will provide high‑touch, face‑to‑face support to executives and staff, configure devices, and handle desk side services onsite in London or Manchester as required.

Qualifications

• Hands‑on experience with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint) and Entra ID user/group management.
• Experience with M365 tenant migrations is highly advantageous.
• Strong understanding of directory services and storage, including AD/Entra ID synchronization and NTFS permissions.

Responsibilities

• Support M365 tenant migrations and post-migration user logins, MFA resets, and profile syncs.
• Administer Entra ID environments including provisioning/deprovisioning and licensing allocations.
• Configure and troubleshoot network shares, printers, and local drive mappings across offices.

Skills

M365 Admin

Entra ID

M365 migration

NTFS permissions

Printer setup

Executive communication

English proficiency

Onsite support

Tools

Exchange Online

Teams

SharePoint

OneDrive

Windows 10/11

Printer drivers

Job description

Datamtx (www.datamtx.com) established in 1993 is globally HQ'd in Atlanta USA with a stellar history supporting both M365 Workplace Modernization and ERP / SaaS implementations for S/4HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / MacPac XE / LX, XA, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, SysPro, Epicor, Plex, BlackLine, etc..

Our M365 / ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.

THE ROLE

Job Description: M365 Service Desk Technician (White-Glove Onsite Support)

Position Title: M365 Service Desk Technician

Role Type: 12-Month Fixed-Term Contract with possible extensions.

Location: Onsite in Manchester, UK)

Working Pattern: Full-Time, Monday–Friday (Onsite Presence Required)

Reporting To: IT Service Desk Manager / Technical Project Lead

Job Summary

We are seeking dedicated, polished, and customer-focused M365 Service Desk Technicians to join our team on a 12-month contract. Operating onsite across our London and Manchester offices, you will be the face of IT during a critical organization-wide Microsoft 365 tenant migration.

In this role, technical proficiency meets high-touch, executive-level customer service. You will guide end-users through post-migration activities, manage identity and access via Entra ID, configure local infrastructure (shared folders and printers), and provide white-glove, face-to-face support to ensure seamless business continuity with zero downtime for our staff.

Education Week Jobs

Key ResponsibilitiesM365 Migration & Identity Support

• Tenant Migration Support: Assist in executing M365 tenant-to-tenant migration tasks, ensuring user mailboxes, OneDrive, and SharePoint data transition smoothly.
• Post-Migration Login Assistance: Deliver floor-walking and concierge-style support to assist staff with post-migration logins, MFA resets, profile syncs, and client re-authentications (Outlook, Teams, OneDrive).
• Entra ID (Azure AD) Management: Administer Entra ID environments including user provisioning/deprovisioning, dynamic and static group assignments, licensing allocations, and Conditional Access/MFA troubleshooting.

Local Infrastructure & Endpoint Configuration

• Shared Folders & File Security: Provision and troubleshoot access to network shares, SharePoint Online sites, and local drive mappings; manage granular permissions (NTFS/Cloud).
• Printer Configuration & Diagnostics: Setup, map, and troubleshoot local network printers, multi-function devices (MFDs), and secure cloud-print solutions across offices.
• Device Setup & Triage: Perform physical and logical endpoint setup (Windows 10/11, macOS), ensuring corporate images, M365 apps, and security policies are applied correctly.

White-Glove Client Service & Desk Side Support

• High-Touch Support: Provide empathy-driven, white-glove technical assistance to VIPs, executives, and general business users onsite, minimizing friction and user anxiety during technical changes.
• Floor Walking & Drop-In Desk: Proactively engage with users post-migration to gather feedback, address immediate pain points, and offer micro-coaching on M365 applications.
• Ticket Management: Log, triage, and resolve incidents and service requests within SLAs using our ITSM platform, ensuring clear and empathetic user communications throughout.

Key Requirements & Qualifications

Technical Experience

• M365 & Entra ID: Hands‑on experience with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint) and Entra ID user/group management.
• Indeed
• Migration Exposure: Previous experience operating within an M365 tenant migration project (M365-to-M365 or on-premise to cloud) is highly advantageous.
• Directory Services & Storage: solid understanding of NTFS permissions, shared folder mapping, Active Directory/Entra ID synchronization.
• Hardware & Peripherals: Deep expertise in Windows OS (10/11), laptop deployments, local/network printer drivers, print queues, and peripheral diagnostics.
• White-Glove Customer Service: Demonstrated ability to remain calm, professional, and reassuring in front-facing, executive, or high-pressure environments.
• Clear Communication: Excellent verbal and written English skills with the ability to explain complex M365 changes in plain language to non-technical staff.
• Adaptability & Initiative: Strong problem-solving mindset with a "no task is too small" attitude when delivering onsite support.

Work Location Requirements

• Ability to work 100% onsite in either the London or Manchester office locations for the full 12-month contract duration.

Desirable Certifications

• Microsoft Certified: Fundamentals (MS-900 / SC-900) or Microsoft 365 Certified: Endpoint Administrator.