Information Technology Support Engineer

Opus Recruitment Solutions; Greater London; On-site; GBP 55,350 - 64,575; Part time

Job summary

A recruitment firm is seeking a part-time M365 IT Support Engineer to assist an organization during a busy transitional period. The role, based onsite in central London, involves 2nd to 3rd line support and managing SharePoint permissions. The ideal candidate will have strong technical troubleshooting skills and help reduce ticket backlog while coordinating with the IT & Security Manager. This position offers a daily rate of up to £300 for a 3-day work week over a 2-month period.

Qualifications

• Experienced in M365 IT and Security support.
• Ability to manage IT support tickets effectively.
• Understanding of security operations and policies.

Responsibilities

• Assist in reducing ticket backlog under the IT & Security Manager.
• Coordinate with MSP and manage vendor relations.
• Deliver hands-on support across IT infrastructure and Microsoft services.

Skills

Technical troubleshooting

IT support (2nd-3rd line)

SharePoint management

Vendor management

Security policy implementation

Job description

Part Time | M365 IT Support Engineer | Up to £300 p/d | Outside IR35 | 1-2 Month | Onsite

We’re recruiting an experienced M365 IT & Security Support Engineer to assist our client through a busy transitional period and start ASAP. This 2-month contract is determined as Outside IR35 and offers a daily rate between £300 - £350 per day. This part‑time position (3 days per week) requires onsite attendance in central London on all working days.

The successful candidate will work closely with the IT & Security Manager to reduce ticket backlog, coordinate with the MSP and wider business, and deliver hands‑on 2nd to 3rd line support across infrastructure, Microsoft services, and security operations.

Key Requirements

• Support IT & Security Manager with hands‑on technical troubleshooting tasks
• Proactively clear backlog of 2nd–3rd line IT support tickets and administrative duties
• Manage SharePoint permissions, documentation, and ‘joiner‑leaver‑mover’ processes
• Coordinate effectively with MSP and wider business, handle vendor management
• Roll out security policies, review permissions, and manage user access
• Support merger groundwork, MSP transition, and day‑to‑day M365 operations

If this IT & Security Support Engineer role sounds like a good fit, please apply with your most up‑to‑date CV and I’ll be in touch.