M365 Transition Engineer

Summer Browning; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Summer-Browning Associates is seeking a M365 Transition Engineer for a six-month assignment, hybrid working in London or Milton Keynes, with a preference for candidates holding active security clearance.

The role requires strong Microsoft 365 support and engineering experience, second-line incident management, and the ability to document runbooks and SOPs to improve resolution times.

Qualifications

• Extensive second-line support in secure public sector environments.
• Diagnose 365 issues, improve time-to-resolution, and create resolution pathways.
• Manage 365 Service Requests and Incidents per SL targets; ITIL familiarity beneficial.

Skills

Microsoft 365

Incident management

Service requests & incidents

ITIL knowledge

Education

Microsoft 365 Administration Certification

Job description

M365 Transition Engineer

Summer-Browning Associates is currently supporting our central government client in their search for an M365 Transition Engineer for an initial six-month assignment, with the option to extend.

Location: London / Milton Keynes - Hybrid working

The ideal candidate will hold an active security clearance and have a strong background in Microsoft 365 support & engineering, demonstrating the following skills and experience:

• Extensive experience in second-line support, with a solid understanding of 365 incident management and resolution within secure public sector environments.
  Experience in diagnosing 365 issues, improving time-to-resolution, and creating resolution pathways to reduce queue times, backlogs, and avoidable escalations to third-line support.
• Proven ability to manage 365 Service Requests and Incidents in accordance with Service Level Targets.
• Significant experience in developing and maintaining operational documentation, including runbooks, standard operating procedures (SOPs), troubleshooting guides, and knowledge articles.
  Certifications in Microsoft 365 Administration and familiarity with ITIL would be highly beneficial.