DV-Cleared M365 Transition Engineer | Hybrid Role

Sanderson Government & Defence; Milton Keynes; Hybrid; GBP 72,000 - 94,000; Full time

Job summary

Sanderson Government & Defence seeks an experienced M365 Transition Engineer in Milton Keynes, working in a hybrid setup. The role focuses on service stabilisation, knowledge transfer, mentoring, and capability uplift within a busy defence IT environment.

You will lead 2nd Line Microsoft 365 support, reduce escalations, and improve incident resolution across Exchange Online, Teams, SharePoint Online, and related services.

Qualifications

• Strong operational experience across Microsoft 365 environments.
• Experience handling incidents and service management processes.
• Ability to mentor and transfer knowledge within a mature 2nd line support team.

Responsibilities

• Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues.
• Increase 2nd Line support throughput and technical capability.
• Improve incident triage, diagnosis, and resolution processes.
• Reduce service backlog and improve time-to-resolution metrics.
• Improve first-time and 2nd Line resolution rates across Microsoft 365 technologies.
• Minimise escalations to 3rd Line through enhanced troubleshooting and escalation quality.
• Support major incident management and service stabilisation activities.
• Create and maintain operational docs: Run books, SOPs, troubleshooting guides, knowledge articles.
• Deliver structured knowledge transfer via mentoring, coaching, pairing, and clinics.
• Drive continuous service improvement within Microsoft 365 support.

Skills

Microsoft 365 Administration

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Azure Active Directory/Entra ID

Microsoft Intune

Identity and access management

Incident management

Documentation development

Job description

Sanderson Government & Defence seeks an experienced M365 Transition Engineer in Milton Keynes, working in a hybrid setup. The role focuses on service stabilisation, knowledge transfer, mentoring, and capability uplift within a busy defence IT environment.

You will lead 2nd Line Microsoft 365 support, reduce escalations, and improve incident resolution across Exchange Online, Teams, SharePoint Online, and related services.