M365 Support Analyst

University of Portsmouth; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Flexible working

Staff discounts & development

Job summary

University of Portsmouth is seeking a role focused on enabling staff and students to confidently adopt Microsoft 365 as part of the Modern Work Programme. You will provide accessible guidance, support, and engage with users to understand practical usage and productivity challenges, helping reduce barriers and promote secure, efficient practices.

The interview process is anticipated on 16 October 2026, with the appointment being a fixed-term contract until 01 March 2028.

Qualifications

• Bachelor's degree in IT or related field.
• Experience delivering user-focused IT support and training.
• Strong communication and organisational skills.
• Knowledge of Microsoft 365 suite and security best practices.

Responsibilities

• Enable staff and students to confidently adopt Microsoft 365.
• Provide accessible, high-quality guidance and support.
• Engage with staff and students to understand practical usage and productivity challenges.
• Identify support needs and opportunities to improve ways of working.
• Contribute to digital workplace improvements and transformation initiatives.

Skills

Microsoft 365

User support

Stakeholder engagement

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365 Admin Center

SharePoint

Teams

Job description

You will play a key role in enabling University staff and students to confidently adopt and use Microsoft 365 as part of the Modern Work Programme (MWP), taking a proactive and user centred approach to identifying support needs, productivity challenges and opportunities to improve ways of working.

By providing accessible, high-quality guidance and support and engaging with staff and students to understand how Microsoft 365 is used in practice, you will help reduce barriers to effective use of the platform and promote consistent, secure and efficient ways of working. Through this, you will contribute to the continuous improvement of the University’s digital workplace, building trust in Microsoft 365 and supporting the University’s wider digital transformation and modern work objectives.

The interviews are currently anticipated to be held on 16 October 2026.

This appointment is a fixed-term contract until 01 March 2028.

For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.

If you have any queries regarding this position, please contact Jenna Fuller on 02392 843514.

Employer, External Only:

University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.

Salary Information:

New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.