Senior Service Delivery Analyst

University of Portsmouth; Portsmouth; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Generous pension scheme

Staff discounts

Staff car parking

Job summary

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. This vacancy is for a Senior Service Delivery Analyst, based on-site at the Portsmouth Campus, with responsibilities spanning equipment deployment, 1st/2nd line support, and managed service operations.

Salary ranges from £32,080 to £34,610 per annum, with 37 contractual hours, and full-time status. Interviews are anticipated on 12 October 2026.

Responsibilities

• Assist in the preparation and deployment of IT equipment to staff and students across the university.
• Provide 1st level and 2nd level IT support to customers and users within faculties and central departments under the ITIL framework.
• Work as part of the Managed Service Team to standardise purchasing and improve service quality.

Job description

Welcome to the University of Portsmouth's Job Board. This platform is your gateway to exciting career opportunities within our institution, please browse through our diverse range of vacancies in academic, administrative, technical, and support roles. We value equality, diversity, inclusion and welcome applicants from all backgrounds. As a global employer of choice our exceptional people will work in collaboration to achieve excellence - together we are Portsmouth. Search and apply for jobs with us, and keep up to date with any applications you make. Use the keyword search below to find roles that closely match your skills and interests. You can also receive an alert every time a job becomes available that matches your skills by signing up for job alerts.

Basis Full-Time

Senior Service Delivery Analyst

Portsmouth 28/09/2026 Senior Service Delivery Analyst

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £32,080 - £34,610 per annum
Contractual hours 37
Basis Full-Time
Job category/type Permanent - Full-Time
Job reference REC00005374

Attachments: REC00005374 - Senior Service Delivery Analyst - Job Description.pdf; Recruitment Process Timeline.pdf

Job description

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings. Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role: The University of Portsmouth operates a centrally funded Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of service. The Senior Service Delivery Analyst will primarily assist in the preparation and deployment of IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Analyst will also provide 1st level and 2nd level support to customers and users within the faculties and central departments using the ITIL framework. This position is based on-site at the Portsmouth Campus. The interviews are currently anticipated to be held on 12 October 2026. If you have any queries regarding this position, please contact Chris Johnson at [e-mail]

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via ourEntrepreneurs in Residence programme.
• The perks don’t stop there

Salary Information: New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement: Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement: We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect. Please note that this vacancy may be closed earlier than advertised, so early applications are advised.

University House, Winston Churchill Ave, Portsmouth PO1 2UP