M365 Support Analyst

University of Portsmouth; England; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Generous leave 32-35 days + holidays

Family-friendly policies

Staff discounts and loyalty schemes

Staff car parking & discounted travel

Training and development opportunities

Recreation facilities & discounted gym

Job summary

The University of Portsmouth invites applications for a M365 Support Analyst to enable staff and students to confidently adopt and use Microsoft 365 as part of the Modern Work Programme. You will provide high-quality guidance, identify productivity challenges, and promote secure, efficient ways of working across the University’s digital workplace.

Interviews are anticipated on 07 December 2026. This fixed-term contract runs until 01 March 2028, with a salary range and progression in place.

Qualifications

• Experience supporting Microsoft 365 in a large organisation.
• Strong communication and customer service skills.
• Ability to identify and address productivity challenges.

Responsibilities

• Provide accessible guidance and support for staff and students using Microsoft 365.
• Identify productivity challenges and opportunities to improve ways of working.
• Promote secure and efficient use of the platform and support digital transformation objectives.

Skills

Microsoft 365

User support

Communication

Job description

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.

Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role:

You will play a key role in enabling University staff and students to confidently adopt and use Microsoft 365 as part of the Modern Work Programme (MWP), taking a proactive and user centred approach to identifying support needs, productivity challenges and opportunities to improve ways of working.

By providing accessible, high-quality guidance and support and engaging with staff and students to understand how Microsoft 365 is used in practice, you will help reduce barriers to effective use of the platform and promote consistent, secure and efficient ways of working. Through this, you will contribute to the continuous improvement of the University’s digital workplace, building trust in Microsoft 365 and supporting the University’s wider digital transformation and modern work objectives.

The interviews are currently anticipated to be held on 07 December 2026.

This appointment is a fixed-term contract until 01 March 2028.

If you have any queries regarding this position, please contact Jenna Fuller on 02392 843514.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

Competitive salary, including incremental progression within your scale.

Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.

Family-friendly policies supporting flexible working.

Staff discounts and loyalty schemes.

Staff car parking and discounted public travel.

Excellent training and development opportunities.

Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.

Discounted learning.

Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.

Salary Information:

New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.

Proud member of the Disability Confident employer scheme

M365 Support Analyst

Company: University of Portsmouth

Salary: £32,722 to £35,302 a year

Hours: Full-time

Location: Portsmouth, PO1 2UP

Working pattern: On-site

Job type: Contract

Posting date: 5 Nov 2026

Closing date: 22 Nov 2026

Summary

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.

Experience the pride of being part of a select group – one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

The Role:

You will play a key role in enabling University staff and students to confidently adopt and use Microsoft 365 as part of the Modern Work Programme (MWP), taking a proactive and user centred approach to identifying support needs, productivity challenges and opportunities to improve ways of working.

By providing accessible, high-quality guidance and support and engaging with staff and students to understand how Microsoft 365 is used in practice, you will help reduce barriers to effective use of the platform and promote consistent, secure and efficient ways of working. Through this, you will contribute to the continuous improvement of the University’s digital workplace, building trust in Microsoft 365 and supporting the University’s wider digital transformation and modern work objectives.

The interviews are currently anticipated to be held on 07 December 2026.

This appointment is a fixed-term contract until 01 March 2028.

If you have any queries regarding this position, please contact Jenna Fuller on 02392 843514.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

Competitive salary, including incremental progression within your scale.

Generous pension scheme.

Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.

Family-friendly policies supporting flexible working.

Staff discounts and loyalty schemes.

Staff car parking and discounted public travel.

Excellent training and development opportunities.

Staff wellbeing programmes.

Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.

Discounted learning.

Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.

Salary Information:

New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are committed to upholding the University’s values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.

Please note that this vacancy may be closed earlier than advertised, so early applications are advised.

Essential requirements

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Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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