M365 Support Analyst

University of Portsmouth; Portsmouth; On-site; GBP 28,000 - 42,000; Full time

Job summary

University of Portsmouth is seeking a proactive Microsoft 365 specialist to enable staff and students to adopt and use Microsoft 365 confidently as part of the Modern Work Programme. You will identify support needs, productivity challenges and opportunities to improve ways of working through accessible, high-quality guidance and hands-on assistance.

The role focuses on reducing barriers, promoting secure and efficient practices, and contributing to the university's digital workplace

Job description

You will play a key role in enabling University staff and students to confidently adopt and use Microsoft 365 as part of the Modern Work Programme (MWP), taking a proactive and user centred approach to identifying support needs, productivity challenges and opportunities to improve ways of working. By providing accessible, high-quality guidance and support and engaging with staff and students to understand how Microsoft 365 is used in practice, you will help reduce barriers to effective use of the platform and promote consistent, secure and efficient ways of working. Through this, you will contribute to the continuous improvement of the University's digital workplace, building trust in Microsoft 365 and supporting the University's wider digital transformation and modern work objectives.

The interviews are currently anticipated to be held on 07 December 2026.

This appointment is a fixed-term contract until 01 March 2028.

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference. Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience:

• Competitive salary, including incremental progression within your scale.
• Generous pension scheme.
• Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
• Family-friendly policies supporting flexible working.
• Staff discounts and loyalty schemes.
• Staff car parking and discounted public travel.
• Excellent training and development opportunities.
• Staff wellbeing programmes.
• Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
• Discounted learning.
• Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.

Salary Information:

New appointments will routinely be made to the entry spine point (minimum) for the advertised grade, from where the individual will (in addition to receiving annual cost-of-living-related increases) progress through the pay range to the maximum for the grade, within a reasonable timeframe. This ensures fairness, consistency and transparency in our pay structures. A higher starting salary or market supplement may be available for a truly exceptional candidate when circumstances fully justify a departure from our normal policy.

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement:

We are committed to upholding the University's values of being ambitious, open and responsible, in an inclusive working environment that promotes dignity and respect.