Campus Safety and Student Support Officer
USP College
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Benefits offered by this job
Job summary
USP College invites applications for a Campus Safety and Student Support Officer to help keep our Benfleet campus safe, welcoming and high‑performing. The role blends campus safety, learner support and behaviour guidance to create a positive learning environment for students and staff.
You will build relationships with learners, patrol buildings, support safeguarding and work with the Positive Behaviour Officer on interventions, incident recording and escalation where needed.
Qualifications
- Experience in security, behaviour support, youth work, education or a public-facing role involving incident response and conflict management.
- Ability to build positive relationships with learners while maintaining boundaries and expectations.
- Calm under pressure, de-escalation skills and ability to seek appropriate support.
- Understanding of safeguarding responsibilities and willingness to complete required training.
- Clear verbal and written communication; comfortable with digital systems.
Responsibilities
- Build positive relationships with learners and maintain a visible campus presence.
- Patrol campus facilities to ensure security and manage access.
- Promote positive behaviour through early intervention and restorative conversations.
- Respond to incidents and emergencies with effective communication and de-escalation.
- Support learner wellbeing and safeguarding; escalate concerns as needed.
- Assist with learner interventions, incident recording and follow-up actions with the Positive Behaviour Officer.
- Provide operational support during absence of the Positive Behaviour Officer.
Skills
Tools
Job description
Be the friendly face that helps keep our campus safe, welcoming and thriving.
We're looking for a proactive and approachable individual who is passionate about supporting young people and creating a positive learning environment. This is a varied role where you'll combine campus safety, learner support and behaviour guidance to make a real difference every day.
Key Responsibilities:
Building positive relationships with learners while maintaining a visible presence across campus and promoting a safe, respectful environment.
Patrolling campus buildings and grounds, helping to ensure security, manage access and respond to concerns quickly and professionally.
Encouraging positive behaviour through early intervention, restorative conversations and supportive guidance.
Responding to incidents and emergencies with confidence, using effective communication and de-escalation techniques.
Supporting learner wellbeing and safeguarding, identifying concerns and ensuring they are appropriately escalated.
Working closely with the Positive Behaviour Officer, assisting with learner interventions, incident recording and follow-up actions.
Helping to identify trends and prevent issues before they escal…ed, contributing to a proactive and supportive campus culture.
Acting as operational support during the Positive Behaviour Officer's absence, ensuring learners and colleagues continue to receive timely support.
About You:
Experience in security, behaviour support, youth work, education or anothre public-facing role involving incident response, conflict management or support for young people
Ability to build positive relationships with learners whil maintaining clear boundaries and applying expectations
Ability to remain cal, use de‑escalation techniques, assess immediate concerns and seek appropriate support
Understanding of safeguarding responsibilities and willingness to complete all required training and follow reporting procedures
Clear verbal and written communication
Confidence using digital systems and willingness to learn College incident‑recording and online‑monitoring systems
Commitment to equality and inclusions
Willingness to undertake role‑specific security, behaviour and emergency‑response training
Experience in FE or other educational setting
Experience of restorative practice, lower‑level behaviour interventions or supporting learners with SEND
Relevant security, conflict‑management, youth‑work or behaviour‑support qualification; current first‑aid training
Experience with Smoothwall or comparable monitoring systems, safeguarding records or incident‑management software
Why choose us?
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well‑connected location both by road and rail.
What we offer:
A dedicated and friendly team of professionals who are keen to develop and learn
Annual Staff Awards
CPD days – opportunities to grow and development through mentorship and coaching
Free onsite parking
Staff appreciation days
Onsite Starbucks & Restaurant
Electric Vehicle Scheme*
Discounted gym membership
Hybrid Working available
Fully immersive teaching rooms allow simultaneous online teaching at multiple locations
Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance
* subject to terms & conditions
This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.
Shortlisted candidates will be required to complete a self‑declaration of their criminal record or information that would make them unsuitable to work with children. Self‑declaration is subject to Ministry of Justice guidance on the disclosure of criminal records, further information can be found on GOV UK
USP College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service, and any other checks that the role requires to ascertain suitability for working with children and/or vulnerable adults, which may include online searches.
We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for staff and in accordance with our Data Protection Policy, which is set out on the College’s website, found here. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.
Experience in FE or other educational settingExperience of restorative practice, lower-level behaviour interventions or supporting learners with SENDRelevant security, conflict‑management, youth‑work or behaviour‑support qualification; current first‑aid trainingExperience with Smoothwall or comparable monitoring systems, safeguarding records or incident‑management software
Proud member of the Disability Confident employer scheme
Job Details:
Be the friendly face that helps keep our campus safe, welcoming and thriving.
We're looking for a proactive and approachable individual who is passionate about supporting young people and creating a positive learning environment. This is a varied role where you'll combine campus safety, learner support and behaviour guidance to make a real difference every day.
Key Responsibilities:
Building positive relationships with learners while maintaining a visible presence across campus and promoting a safe, respectful environment.
Patrolling campus buildings and grounds, helping to ensure security, manage access and respond to concerns quickly and professionally.
Encouraging positive behaviour through early intervention, restorative conversations and supportive guidance.
Responding to incidents and emergencies with confidence, using effective communication and de‑escalation techniques.
Supporting learner wellbeing and safeguarding, identifying concerns and ensuring they are appropriately escalated.
Working closely with the Positive Behaviour Officer, assisting with learner interventions, incident recording and follow‑up actions.
Helping to identify trends and prevent issues before they escal…ed, contributing to a proactive and supportive campus culture.
Acting as operational support during the Positive Behaviour Officer’s absence, ensuring learners and colleagues continue to receive timely support.
About You:
Essential:
Experience in security, behaviour support, youth work, education or anothre public-facing role involving incident response, conflict management or support for young people
Ability to build positive relationships with learners whil maintaining clear boundaries and applying expectations
Ability to remain cal, use de‑escalation techniques, assess immediate concerns and seek appropriate support
Understanding of safeguarding responsibilities and willingness to complete all required training and follow reporting procedures
Clear verbal and written communication
Confidence using digital systems and willingness to learn College incident‑recording and online‑monitoring systems
Commitment to equality and inclusions
Willingness to undertake role‑specific security, behaviour and emergency‑response training
Desirable:
Experience in FE or other educational setting
Experience of restorative practice, lower‑level behaviour interventions or supporting learners with SEND
Relevant security, conflict‑management, youth‑work or behaviour‑support qualification; current first‑aid training
Experience with Smoothwall or comparable monitoring systems, safeguarding records or incident‑management software
Why choose us?
Our strategy is to create a Career Focused, Digital Learning environment, ensuring that the learner experience and our relationship within our community, local and regional employers, are at the heart of everything we do. We are proud to be selected as finalists for the AoC Beacon awards for effective use of digital Technology in FE. Providing a high achieving, focused learning environment allowing our students to achieve the grades they need for higher educations, or the skills and aptitude required to secure a suitable role in their chosen career. Our college is set in the leafy suburbs of Essex, with easy access to surrounding areas and amenities, we are based in a well‑connected location both by road and rail.
What we offer:
A dedicated and friendly team of professionals who are keen to develop and learn
Excellent pension provision
Annual Staff Awards
CPD days – opportunities to grow and development through mentorship and coaching
Free onsite parking
Staff appreciation days
Eye care vouchers
Onsite Starbucks & Restaurant
Well‑being days & activities
Electric Vehicle Scheme*
Discounted gym membership
Hybrid Working available
Fully immersive teaching rooms allow simultaneous online teaching at multiple locations
Free Employee Assistance Programme available 24/7, 365 days offering legal & financial advice, as well as general support & guidance
* subject to terms & conditions
This role is considered exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide. It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children.
Shortlisted candidates will be required to complete a self‑declaration of their criminal record or information that would make them unsuitable to work with children. Self‑declaration is subject to Ministry of Justice guidance on the disclosure of criminal records, further information can be found on GOV UK
USP College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service, and any other checks that the role requires to ascertain suitability for working with children and/or vulnerable adults, which may include online searches.
We will hold and process any personal data, including sensitive (special category) personal data, relating to you in accordance with our legal obligations, in the manner set out in the Privacy Notice for staff and in accordance with our Data Protection Policy, which is set out on the College’s website, found here. You should familiarise yourself with our Data Protection Policy (and all other subsidiary policies to it) and comply with them at all times. Neither the Privacy Notice for Staff nor those policies form a part of your contract of employment.
Experience in FE or other educational settingExperience of restorative practice, lower‑level behaviour interventions or supporting learners with SENDRelevant security, conflict‑management, youth‑work or behaviour‑support qualification; current first‑aid trainingExperience with Smoothwall or comparable monitoring systems, safeguarding records or incident‑management software
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.£27,978 - £44,637
USP College
Benfleet
On‑site Permanent Full timefrom £29,611 per year
USP College
Benfleet
On‑site Permanent Full time£27,377 FTE (Pro rata: £16,426.20)
USP College
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