M365 Digital Adoption Professional

Liverpool European Partnership; Liverpool; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

27 days holiday

Flexible working

LGPS Pension Scheme

Professional development

Health & Wellbeing Programme

Cycle to work

Travel Pass Scheme

Car lease salary sacrifice

Family friendly leave

Gym discounts

Employee volunteering

Job summary

Liverpool City Council seeks an M365 Digital Adoption Professional to drive the effective adoption and use of Microsoft 365 services across the organisation. You’ll support business-as-usual activity and digital transformations, ensuring staff understand how M365 tools can improve ways of working for residents and colleagues.

You will develop guidance, learning materials, and communications while collaborating with ICT and service areas to promote best practices, governance, and continuous

Qualifications

• Experience supporting adoption of Microsoft 365 and related services.
• Ability to create clear, accessible user guidance and materials.
• Strong collaboration with ICT and service teams to drive adoption.

Responsibilities

• Support M365 adoption activity and enable staff to use Microsoft 365 tools confidently.
• Create clear guidance, learning materials and communications for services.
• Promote best practice for collaboration, information management, security and governance.
• Identify adoption challenges and opportunities for improvement with services.
• Collaborate with ICT, service areas and project teams to drive adoption.
• Build knowledge of Microsoft 365, digital adoption, and change management through hands-on learning.

Skills

Microsoft 365

Change management

Communication skills

Guidance development

Tools

SharePoint Online

Microsoft Teams

OneDrive

Power Platform

Job description

Job title: M365 Digital Adoption Professional

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces - there's really something for everyone!

The role

We're looking for M365 Adoption Professionals to join our Technology and Customer Services area and support the effective adoption, use and ongoing improvement of Microsoft 365 services across Liverpool City Council. Working as part of our Strategy and Design Team, you'll help colleagues and service areas make best use of Microsoft 365 tools, including SharePoint Online, Microsoft Teams, OneDrive, Power Platform and related collaboration and productivity services. You'll support both business-as-usual activity and approved digital transformation initiatives, helping staff understand how M365 can support their work, improve ways of working and deliver better services for residents and colleagues.

Key Responsibilities

• Support M365 adoption activity - Help plan, deliver and evaluate adoption activity that enables colleagues to use Microsoft 365 tools confidently and effectively


• Create and improve guidance - Develop clear, accessible guidance, learning materials and communications to support new and existing Microsoft 365 services


• Promote good practice - Support colleagues to follow agreed standards for collaboration, information management, accessibility, security and governance


• Support change and improvement - Work with services to understand adoption challenges, gather feedback and identify opportunities to improve how Microsoft 365 is used


• Work with others - Collaborate with ICT colleagues, service areas, project teams, communications colleagues and M365 Champions to support successful adoption and engagement


• Learn and develop - Continue to build knowledge of Microsoft 365, digital adoption, change management and user support through hands-on experience, feedback and ongoing development

Our offer to you

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years' service (pro rata if part time) - option to purchase further days


• Agile working (role dependent) - a \"Flexibility First\" approach to agile working, where flexibility is the norm rather than the exception


• Part of the Local Government Pension Scheme - option to join the AVC Scheme


• Progression - opportunities and training through a wide range of high quality learning


• Health and Wellbeing - offer including Employee Assistance Programme


• Cycle to Work and Travel Pass Schemes


• Drive Time - a salary sacrifice car lease scheme


• Family friendly policies with enhanced leave


• Discounted Gym Memberships


• Employee Volunteering Scheme


• Medicash

Next steps

Closing date: midnight on Friday 16th Otocer 2026

Shortlisting date: w/c Monday 19th October 2026

Interview date: w/c 2nd & 9th November 2026

Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.