Community Information Advice & Guidance Project Manager

Liverpool City Council; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

31 days holiday

Agile working

LGPS scheme

Progression and training

Health and wellbeing

Cycle to work

Drive time car lease

Family friendly policies

Discounted gym memberships

Employee volunteering

Medicash

Job summary

Liverpool City Council is transforming Adult Social Care using digital innovation to improve how residents access information, advice and guidance (IAG). We are seeking an ambitious, collaborative and user-centred manager to shape and deliver a portfolio of projects that enhance public-facing information and services across the city.

You will lead digital platforms as a product owner, including the Live Well Directory, with a clear vision, prioritised development, stakeholder feedback and

Responsibilities

• Develop, provide systems leadership and coordinate the delivery of an Adult Social Care Information, Advice and Guidance programme to improve public-facing web and microsites using inclusive service design and user feedback.
• Act as product owner for key digital platforms, including the Live Well Directory and upcoming web/microsites, setting vision, prioritising development, gathering feedback and aligning with the Council’s strategic aims.
• Apply strong project management to define objectives, outcomes, delivery approach and timelines from transition through delivery, ensuring on-time, on-budget delivery and risk management.

Job description

Job title: Community Information, Advice & Guidance Project Manager

A bit about us: Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

Liverpool City Council is transforming Adult Social Care — and digital is at the heart of that change. We’re looking for an ambitious, collaborative and user‑centred digital manager to shape and deliver a portfolio of projects that improve how people access information, advice and guidance (IAG) across the city. We are seeking a skilled project manager with a proven track record of working in partnership with NHS, voluntary sector, education, or local government services of driving how digital platforms support access to local services and improve outcomes.

You will be part of a team transforming ICT and digital systems, working closely with commissioners, Public Health, Neighbourhoods, stakeholders and people with lived experience to drive forward an improved IAG offer which delivers our ambition to prevent, reduce and delay the need for formal care and support. You’ll join a forward‑thinking Directorate that values innovation, collaboration and community impact. If you’re passionate about inclusive digital design, cross‑sector collaboration and improving outcomes for communities, this role gives you the platform to lead meaningful change.

This role is fixed term for 2 years to shape and deliver a portfolio of projects that improve how people access information, advice and guidance (IAG). To deliver a specific improvement project.

The role:

As a Community Information, Advice & Guidance Project Manager you will develop, provide systems leadership and co‑ordinate the delivery of an Adult Social Care Information, Advice and Guidance programme to continuous improvement of public‑facing web and microsites using inclusive service design principles and continuous user feedback. You will ensure accessibility, usability, and alignment with local priorities, including platform selection, design and implementation, social media setup, digital branding, and content creation.

As a Community Information, Advice & Guidance Project Manager you will act as product owner for key digital platforms, including the Live Well Directory and upcoming planned web and microsites, via setting vision and goals, prioritising development based on user and partner needs, gathering feedback, and ensuring continuous alignment with the Council’s strategic aims.

You will adopt a strong project management approach to shaping and defining the projects; ensuring there is clear agreement about the objectives, required outcomes, business impacts, delivery approach and sequence of initiatives to be delivered from transition state through to project delivery schedule. You will ensure that priorities are delivered on time and to budget, managing risks, dependencies, issues and escalations and ensuring risks and issues are resolved in a timely manner.

Our offer to you:

• At least 31 days holiday, plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave Discounted Gym Memberships
• Employee Volunteering Scheme
• Medicash

Next steps:

Closing date: Midnight on Friday 25 September 20026

Shortlisting date: Thursday 14 & Friday 15 October 2026

Interview date: Monday 26 & Tuesday 27 October 2026

Interview type: Face to face, questions and presentation

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment. If you would like any further information or an informal discussion, please contact

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [e-mail].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying. Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-listThis is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.