M365 Copilot Incident & Observability Lead

Vallum Associates; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

Vallum Associates is seeking an experienced M365 support professional to manage incidents, perform root-cause analysis, and ensure audit-ready artifacts within enterprise-scale environments. You will handle complex escalations across Copilot, Entra ID, and SharePoint/OneDrive permissions, contributing to observability and monitoring across Microsoft 365 services.

Candidates should have 5–8+ years of enterprise M365 experience, and familiarity with PowerShell and Graph API will be advantageous.

Qualifications

• 5–8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
• Experience working within regulated environments and producing audit-ready artifacts.

Responsibilities

• Incident & Problem Management.
• Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc
• Observability and Monitoring.
• Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.

Skills

Microsoft Copilot

SharePoint/OneDrive permissions

Entra ID

Conditional Access

Audit-ready artifacts

Tools

PowerShell

Microsoft Graph API

Job description

Vallum Associates is seeking an experienced M365 support professional to manage incidents, perform root-cause analysis, and ensure audit-ready artifacts within enterprise-scale environments. You will handle complex escalations across Copilot, Entra ID, and SharePoint/OneDrive permissions, contributing to observability and monitoring across Microsoft 365 services.

Candidates should have 5–8+ years of enterprise M365 experience, and familiarity with PowerShell and Graph API will be advantageous.