M365 & AI Specialist: Lead AI-Enabled Workflows

Remote Worker LTD.

Greater London

Hybrid

GBP 75,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Health & lifestyle benefits

25 days annual leave

Generous pension

Community & charity initiatives

Annual performance-based bonus

Cycle to work

Job summary

PA Consulting is seeking a Microsoft 365 & AI Specialist to help our people work more effectively using Microsoft 365, Copilot, agents and emerging AI technologies. You’ll work within the internal IT department, engaging stakeholders, understand business problems and turning ideas into practical solutions to improve adoption and continuous improvement across Microsoft 365 services.

The role suits someone with growing subject matter expertise in Microsoft 365 and AI, who is curious,

Qualifications

Growing subject matter expertise in Microsoft 365, Copilot, AI-enabled working or related digital workplace technologies.
Ability to work independently, organise complex tasks and deliver to agreed standards and deadlines.
Strong communication and interpersonal skills, with the confidence to engage stakeholders, facilitate discussions, adapt to different audiences and explain technical concepts simply.
Practical problem-solving skills and the ability to turn ambiguous needs into usable solutions, guidance or next steps.
Experience contributing to pilots, change initiatives or service improvements and working through feedback to reach a practical outcome.

Responsibilities

Engage stakeholders to understand business problems, identify opportunities and recommend practical Microsoft 365, Copilot and AI-enabled solutions.
Run structured discovery activities to clarify requirements, desired outcomes, constraints, risks and measures of success.
Build or support agents, workflows, automations and low-code solutions, working with service owners and technical specialists where needed.
Translate requirements into clear designs, user stories, prototypes, guidance or implementation plans appropriate to the scale of the opportunity.
Drive adoption through demonstrations, workshops, training, communications and clear user guidance tailored to different audiences to support the adoption and effective use of Microsoft 365 Copilot and other AI capabilities across the organisation.
Support pilots and proofs of concept, including requirements, testing, feedback, success measures and follow-up actions.
Apply responsible AI, governance, security, licensing, lifecycle and supportability considerations to new solutions.
Evaluate new Microsoft capabilities and use adoption, usage, feedback and support data to recommend improvements and prioritise next steps.
Contribute to reusable patterns, standards and communities of practice so that successful approaches can be shared and scaled.
Plan and organise work, manage risks and issues, communicate progress and share learning across Microsoft 365 and AI services.