M&E Sales Coordinator

Village Hotels - Edinburgh - Sales; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A vibrant hospitality provider seeks a Meeting & Event Sales Coordinator in Edinburgh. This role emphasizes exceptional customer service and aims to exceed guest expectations through strategic sales efforts. Candidates will manage event details and engage with diverse clients. Ideal applicants are imaginative, detail-oriented, and effective team players who thrive in a dynamic environment. Competitive salary and numerous employee perks are offered, including health benefits and flexible hours.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

Excellent training and development

Flexible working hours

Life Insurance

Qualifications

• Experience in sales and customer service roles.
• Ability to handle events from inquiry to billing.
• Strong interpersonal skills to engage clients effectively.

Responsibilities

• Deliver exceptional hospitality for meetings and events.
• Identify new business opportunities and convert leads.
• Support team dynamics and ensure high service standards.

Skills

Attention to detail

Commercial acumen

Imaginative thinking

Team player

Job description

As our Meeting & Event Sales Coordinator, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests’ expectations. Your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping.

In some of our hotels, we have launched V Works… our co‑working business centre. Can you sell the dream of a collaborative working space? You will wow our customers with fantastic service and grow our customer base by identifying new leads and converting enquiries to members. With a great personality and a passion for sales, you will always offer great options for guests whilst ensuring profitability for the hotel.

You should be highly attentive and be capable of delivering consistent standards. You should have a can‑do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Benefits *

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well‑being and Healthcare benefits and monthly well‑being programmes for all employees to support your mental health.
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme, offering support and counselling.
• Flexible working hours.
• A fun, supportive and inclusive work environment with regular team events.
• Excellent Reward and Recognition Incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Have your birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• *T&Cs apply based on your contract.

But what we need from you…

• Be imaginative, identify new business and be aware of local developments and competitors.
• A good eye for detail, ensuring contracts and quotes are issued correctly.
• Ability to understand guests needs, conduct show arounds and promote all the services we have to offer.
• Demonstrate strong commercial acumen ensuring that staffing levels are appropriate to drive conversion.

Compensation: To be discussed.