M&E Operations Supervisor

The Midland Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic and expanding company as a Meeting & Events Operations Supervisor, where you will lead a diverse team to deliver exceptional hospitality. This role involves supervising events, training team members, and ensuring guest satisfaction. Enjoy a supportive work environment with opportunities for career progression, flexible hours, and a variety of engaging tasks. If you have a genuine passion for hospitality and excellent communication skills, this position offers a rewarding career path in the vibrant hospitality industry.

Benefits

Flexible working hours

Uniform and meals on duty

Employee of the Month bonuses

Discounted hotel stays

28 days holiday

Training courses

Pension and life assurance

Wellbeing support

Wedding leave

Community events

Qualifications

• Experience in supervisory roles or strong team member in hospitality.
• Ability to resolve customer complaints and meet their needs.

Responsibilities

• Supervising the Meeting & Events team to ensure high performance.
• Handling guest complaints and maintaining a tidy environment.

Skills

Supervisory experience

Excellent communication skills

Flexibility

Strong people skills

Customer service

Multitasking

Job description

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who enjoys working in hotels and providing excellent hospitality to our guests, helping ensure they have a memorable stay.

Role: Meeting & Events Operations Supervisor

We want you to be part of a diverse team dedicated to delivering exceptional hospitality and products in the restaurant, bar, or conference departments. We set high standards to surprise and delight our customers and deliver memorable experiences.

What we expect from you:

1. Supervisory experience or being a strong team member in Meeting & Events, eager to take on more responsibility
2. Excellent communication skills to interact effectively with guests and team members
3. Flexibility to work various shifts, including mornings, evenings, and weekends, with no split shifts
4. The ability to understand and meet customer needs
5. Strong people skills to foster a fun and collaborative work environment
6. Genuine interest in hospitality and customer service
7. Confidence with systems and payment procedures
8. Ability to work under pressure and multitask in a fast-paced environment
9. Promptly resolve customer complaints to ensure satisfaction

The job responsibilities include:

1. Supervising the Meeting & Events team, ensuring high standards of performance
2. Preparing the team and department based on daily bookings and events
3. Serving food and drinks while demonstrating excellent hospitality
4. Maintaining a visible presence to respond to guest requests and keep areas tidy
5. Handling guest complaints professionally and efficiently
6. Training and motivating team members
7. Managing cash, charge, float, and till procedures accurately

Why work with us?

Enjoy practical training, development, and career progression within a dynamic, expanding company. We support your growth toward a long and successful career in hospitality.

Benefits include:

• Varied and interesting work with no two days the same
• Flexible working hours with no split shifts
• Friendly colleagues and a positive work environment
• Celebrations like birthday cards and community events
• Opportunities for relocation across multiple UK and Ireland locations
• Uniform, meals on duty, engagement activities, charity events
• Training courses, Employee of the Month bonuses, Leo Points for rewards
• Discounted hotel stays for staff and family
• 28 days holiday including bank holidays, increasing with service
• Sensible benefits such as pension, life assurance, wellbeing support, wedding leave