FM Contracts Helpdesk Team Leader

Tech-People; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player is seeking a vibrant FM Contracts Helpdesk Team Leader to join their dynamic team near Aylesbury. This role involves supporting the Helpdesk Manager by scheduling planned and reactive maintenance, managing data entry on their CAFM system, and ensuring effective communication with engineers and clients. With a focus on contract administration and a proactive approach, you will play a vital role in maintaining high service standards. Offering a competitive salary and a supportive work environment, this position is perfect for those looking to grow within the facilities maintenance sector.

Benefits

23 days holiday plus bank holidays

Competitive salary package

Qualifications

• Experience in facilities maintenance and contract administration is essential.
• Proactive approach to assisting the contracts manager.

Responsibilities

• Manage scheduling of PPM's and reactive works for engineers.
• Perform contract administration duties and produce client reports.

Skills

Contract Administration

Data Entry

Communication Skills

Tools

E-Works

Job Logic

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FM Contracts Helpdesk Team Leader
A leading Facilities maintenance contractor specialising in providing full HVAC maintenance support, is looking for a bubbly FM Contracts Helpdesk Team Leader to work within a small, dynamic team with a work hard play hard mentality to be based near Aylesbury supporting the Helpdesk Manager, scheduling PPM's and reactive works for the engineers, Purchase orders, sales invoices, job sheets, works orders, WIP, updating asset management system: In house system.

Responsibilities:

• Based in an office near Aylesbury, working within a small team.
• Performing a wide variety of contract administration duties and producing reports for Client meetings.
• Managing data entry onto their CAFM system, E-Works (soon to be changing to Job Logic).
• Using Word, Excel, Outlook.
• Assisting the contracts manager with all administration duties by being proactive in their approach.
• Communicating with engineers and clients on booking and following up reactive works, ensuring that the in-house system is up to date as well as scheduling PPM's.
• Salary range: £28,000 - £30,000 basic + 23 days holiday plus bank holidays + package.

Requirements:

• Experience working within a facilities maintenance team.
• Experience in maintenance contracts administration within M&E, HVAC, or Facilities Maintenance.
• Living in commuting distance to Aylesbury.
• Experience with E-Works or Job Logic system would be an advantage.

Salary: £28,000 - £30,000 basic + 23 days holiday plus bank holidays + package.
Please contact Nikki from Tech-people on (phone number removed), the leading recruitment business and agency within construction and M&E.