M&E OPERATIONS SUPERVISOR

Leonardo Hotels UK & Ireland | Formerly Jurys Inn; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic M&E Operations Supervisor to join their vibrant team. This role is perfect for someone passionate about hospitality and eager to provide memorable experiences for guests. You will supervise operations, ensure high standards, and train team members in a dynamic environment. With a focus on flexibility and teamwork, this position offers a unique opportunity to grow within a supportive company that values its employees. If you're ready to make a difference and thrive in a fast-paced setting, this role is for you!

Benefits

Flexible working hours

Meals on duty

Employee of the month bonus

28 days holiday entitlement

Training courses

Discounted hotel stays

Smart uniform

Birthday cards

Annual Charity Event Day

Leo Points rewards system

Qualifications

• Experience in supervising or being part of a Meeting & Events team.
• Ability to provide excellent customer service and resolve complaints.

Responsibilities

• Supervise Meeting & Events Operations Crew to ensure high standards.
• Serve food and drinks while maintaining excellent customer service.
• Train and motivate team members for optimal performance.

Skills

Supervisory experience

Communication skills

Flexibility

Customer service

Multi-tasking

Job description

Join to apply for the M&E OPERATIONS SUPERVISOR role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn

4 days ago Be among the first 25 applicants

Join to apply for the M&E OPERATIONS SUPERVISOR role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn

At Leonardo Hotels, we are recruiting for a Supervisor role to join our great team in the Meeting & Events Operations areas. We are looking for an enthusiastic, genuine, and friendly person who really enjoys working in hotels and wants to provide great hospitality to our guests, contributing to them having a memorable stay with us.

As Meeting & Events Operations Supervisor

We want you to be part of a great and diverse team working together to provide great hospitality and products to our guests in the restaurant, bar or conference departments. We set high standards for ourselves so that we can surprise and delight our customers and deliver a great experience.

What We Want You To Have-

• Supervisory experience or be a strong Meeting & Events team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Flexiblility – to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)
• The ability to recognise what our customers want and need and be able to provide it
• Good people skills – to work well in a team - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multi task in a fast paced environment
• Ensure prompt resolution of customer complaints
  
  

The job -

• To supervise the activities of the Meeting & Events Operations Crew, ensuring they are aware of their responsibilities and performing duties to a high standard
• To be familiar with the days business, restaurant, and conference bookings so that you can prepare the team, the department and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members.
• Ensuring all cash, charge, float, and till procedures are carried out correctly.
  
  

Why come and work for us – to receive practical training, development, and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

• Varied and interesting work- no day is the same at Leonardo Hotels
• Flexible working hours- shift working is what we do but not split shifts – we want you to have a work-life balance too
• Having the chance to work with and around friendly people
• Birthday cards every year- we celebrate everything
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
• A smart Uniform
• Meals on duty
• Monthly engagement activities- we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• So many training courses that your brain may not be able to squeeze them all in
• Employee of the month earning you a little bonus and fame for the month.
• Leo Points – earn points and claim them back on gifts that you want
• Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
• Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave,
  
  

About Leonardo Royal Hotel London St. Paul's

Leonardo Royal Hotel London St. Paul's is a luxury 4-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 432 guest bedrooms, an array of Food & Beverage outlets, Executive Lounge, a stunning Rena Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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