M&E Operations Manager

Doubletree by Hilton Lincoln; Lincoln; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discounted stays across Hiltont hotels

50% food and beverage discount

Employee Assistance Programme

Wellbeing support

Learning and development opportunities

Additional annual leave

Job summary

DoubleTree by Hilton Lincoln is seeking an experienced Meeting and Events Operations Manager to lead the delivery of meetings, conferences, weddings and other functions, ensuring exceptional service and memorable experiences for every guest.

You will work closely with sales, kitchen and operations to plan and execute events to the highest standards, maintaining service excellence, driving performance and supporting the hotel's commercial success.

Qualifications

• Previous experience in Meetings and Events or hospitality operations management.
• Excellent guest experience focus and strong leadership.
• Strong planning and organisational abilities.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Lead the day‑to‑day operation of the Meetings and Events department.
• Recruit, train, coach and develop team members.
• Ensure meetings and events are delivered to exceptional standards.
• Work closely with sales teams for seamless handover from booking to delivery.
• Manage event staffing, resources and operational requirements.
• Build strong relationships with clients to exceed expectations.
• Monitor service standards and implement improvements.
• Handle guest and client feedback professionally and resolve issues.
• Ensure compliance with health and safety, licensing and standards.
• Support revenue opportunities through effective event planning and delivery.

Skills

Hospitality management

Leadership

Event operations

Planning

Communication

Job description

Meeting and Events Operations Manager

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations.

This downtown hotel features fully air‑conditioned flexible event space. The hotel’s full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion.

Enjoy the hotel’s relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.

Lead with Purpose. Deliver Memorable Experiences.

We’re looking for an experienced and organised Meeting and Events Operations Manager to lead the delivery of meetings, conferences, events and special occasions, ensuring exceptional service and memorable experiences for every guest.

This is a key leadership role responsible for managing event operations, developing a high‑performing team and ensuring every event is delivered seamlessly from start to finish.

If you’re passionate about hospitality, thrive in a fast‑paced environment and enjoy creating exceptional guest experiences, we’d love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
  Discounted stays and food & beverage across the Hilton worldwide portfolio

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Recognition and reward programmes

• Five additional days annual leave from day one

• Enhanced family‑friendly benefits

• Learning and development opportunities

The Opportunity

As Meeting and Events Operations Manager, you will be responsible for leading the operational delivery of meetings, conferences, weddings, events and other functions within the hotel.

You’ll work closely with sales, kitchen and operational teams to ensure every event is planned and delivered to the highest standards, creating memorable experiences for guests while supporting the commercial success of the business.

Your role will be central to maintaining service excellence, driving team performance and ensuring operational efficiency across all event activity.

What You’ll Be Doing

• Lead the day‑to‑day operation of the Meetings and Events department

• Recruit, train, coach and develop team members

• Ensure meetings, conferences, weddings and events are delivered to exceptional standards

• Work closely with sales teams to ensure a seamless handover from booking to delivery

• Manage event staffing, resources and operational requirements effectively

• Build strong relationships with clients to ensure expectations are met and exceeded

• Monitor service standards and implement improvements where required

• Handle guest and client feedback professionally and resolve issues effectively

• Ensure compliance with health and safety, licensing and company standards

• Support revenue opportunities through effective event planning and operational delivery

What We’re Looking For

• Previous experience in Meetings and Events, Conference and Banqueting or hospitality operations management

• Passion for delivering exceptional guest experiences

• Strong leadership and team development skills

• Excellent organisational and planning abilities

• Strong communication and relationship‑building skills

• Ability to manage multiple priorities and perform under pressure

• Good commercial awareness and understanding of event operations

• Positive, proactive and solutions‑focused approach

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we’ve managed every property as if it were our own, combining commercial expertise with a people‑first approach. We build strong teams, create memorable guest experiences and deliver long‑term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Competitive salary