Food and Beverage Assistant

Doubletree by Hilton Lincoln; Lincoln; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bed & Breakfast stays

50% food and beverage discount

Employee Assistance Programme

Hapi discounts platform

Long Service Recognition Awards

Team Member recognition awards

Annual leave increases with service

Training and development opportunities

Job summary

leaf HOSPITALITY is seeking a friendly and guest-focused Food & Beverage Assistant to join our team at the DoubleTree by Hilton Lincoln on Brayford Marina. In this varied role you will support restaurant, bar, breakfast and event operations, take orders, serve guests, and help ensure every guest enjoys a great experience.

Previous hospitality or customer service experience is desirable but not essential. We offer a range of team benefits and development opportunities; join us to help create

Qualifications

• Hospitality or customer service experience is desirable but not essential.
• Passion for delivering exceptional guest experiences.
• Friendly, confident and professional approach.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Positive and team-focused attitude.
• Willingness to learn and develop new skills.
• Flexible approach to working hours, including evenings, weekends and holidays.

Responsibilities

• Deliver friendly and professional service to guests across food and beverage outlets
• Support restaurant, bar, breakfast and event operations (where applicable)
• Take food and drink orders and serve guests efficiently and accurately
• Prepare service areas and ensure they are clean, organised and welcoming
• Respond to guest enquiries and requests professionally and promptly
• Process payments and transactions accurately
• Maintain excellent standards of cleanliness, presentation and service
• Support the setup and delivery of meetings, events and functions (where applicable)
• Follow food safety, health and safety and company procedures at all times
• Work collaboratively with colleagues to create exceptional guest experiences

Skills

Hospitality experience

Customer service

Communication skills

Team player

Flexible hours

Positive attitude

Job description

Food & Beverage Assistant

Perched on Brayford Marina in the heart of Lincoln, the DoubleTree by Hilton Hotel Lincoln serves as a perfect backdrop for any type of gathering including conferences, business meetings, weddings, receptions, leisure stays, and celebrations. This downtown hotel features fully air-conditioned flexible event space. The hotel's full catering and banquet service includes delicious offerings which can be tailored to cater for any type of event. From business conferences to cocktail parties and weddings, this downtown hotel serves as a stylish backdrop for every occasion. Enjoy the hotel's relaxing, yet professional atmosphere with contemporary style, as well as its proximity to local Lincoln attractions and shopping. Stroll along the cobbled streets of the historic Bailgate area or visit the majestic Lincoln Cathedral and discover the rich history of the Lincoln Castle.

Join Our Team

We're looking for an enthusiastic and guest-focused Food & Beverage Assistant to join our team and help create memorable experiences for our guests.

This is a varied role where you'll support food and beverage service across the hotel, delivering friendly, professional service and helping ensure every guest enjoys a great experience.

If you enjoy working with people, thrive in a busy environment and are passionate about hospitality, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Team Member recognition awards

• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days

• Training and development opportunities

What You'll Be Doing

• Deliver friendly and professional service to guests across food and beverage outlets

• Support restaurant, bar, breakfast and event operations (where applicable)

• Take food and drink orders and serve guests efficiently and accurately

• Prepare service areas and ensure they are clean, organised and welcoming

• Respond to guest enquiries and requests professionally and promptly

• Process payments and transactions accurately

• Maintain excellent standards of cleanliness, presentation and service

• Support the setup and delivery of meetings, events and functions (where applicable)

• Follow food safety, health and safety and company procedures at all times

• Work collaboratively with colleagues to create exceptional guest experiences

What We're Looking For

• Previous hospitality or customer service experience is desirable but not essential

• Passion for delivering exceptional guest experiences

• Friendly, confident and professional approach

• Strong communication and interpersonal skills

• Ability to work effectively in a fast-paced environment

• Positive and team-focused attitude

• Willingness to learn and develop new skills

• Flexible approach to working hours, including evenings, weekends and holidays

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people‑first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Minimum Wage