LW260195 - Application Specialist

NHS National Services Scotland; Aberdeen City; On-site; GBP 35,000 - 43,000; Full time

Job summary

NHS National Services Scotland is seeking an Application Specialist to join the Department of eHealth, delivering second-line support for TrakCare across NHS Grampian and other areas. The role requires clear communication with users from diverse backgrounds and the ability to manage multiple priorities.

The successful candidate will work with eHealth teams to resolve incidents, maintain documentation, and contribute to a reliable service.

Qualifications

• Minimum HNC-level IT qualification or equivalent experience.
• Experience in applications support and working knowledge of clinical systems used within the NHS are desirable.
• Second-line support for TrakCare and related IT applications.

Responsibilities

• Investigate and resolve routine incidents and requests.
• Progress more complex issues through agreed processes and provide guidance on TrakCare usage.
• Contribute to development and maintenance of support documentation and procedures.

Skills

Communication skills

Teamwork

Customer service

Problem solving

Education

HNC in IT or equivalent

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Application Specialist

Department of eHealth

Full Time: 36 hours per week (Permanent)

Grade Band 5: £34,544 - £43,039 per Annum

We are seeking an enthusiastic and motivated individual to join our IT Applications Support Team, providing second-line support for TrakCare. Used by multidisciplinary teams across NHS Grampian, TrakCare supports a wide range of clinical and administrative services.

Excellent communication skills, the ability to work effectively under pressure, and a collaborative approach are essential. The team supports a range of clinical and administrative systems used across NHS Grampian, so the post holder must be able to communicate clearly with users from different professional backgrounds and manage competing support priorities.

The post holder will work closely with eHealth teams and clinical users to resolve calls logged with the eHealth Service Desk. Responsibilities will include investigating and resolving routine incidents and requests, progressing more complex issues through agreed processes, and providing guidance on the effective use of TrakCare. The role will also contribute to the development and maintenance of support documentation and procedures, helping to deliver a consistent and reliable service.

Candidates must hold a minimum HNC-level qualification in a relevant IT discipline or demonstrate equivalent experience. Experience of applications support and working knowledge of clinical systems used within the NHS are desirable.

This is an opportunity to develop specialist knowledge of a major clinical system while helping NHS staff resolve issues that affect day-to-day service delivery.

For any informal enquiries, please contact Ian Morgan - [e-mail]

Interviews to be held on 02/12/26

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.