LW260182 - Application Support Assistant

NHS Grampian; Aberdeen City; On-site; GBP 32,000 - 34,000; Full time

Job summary

NHS Grampian is seeking an enthusiastic Application Support Assistant to join the IT Applications Support Team in Aberdeen. This is a full-time, permanent post (36 hours per week) at Grade Band 4 with a salary of £31,537 to £34,303 per annum.

You will provide first-line support for the TrakCare (PMS) system used across multiple sites, assisting users and delivering essential admin support. Strong communication, teamwork and IT skills are essential, with knowledge of Microsoft Office and NHS

Qualifications

• Candidates should have a Higher level in IT or Admin subjects.
• Advanced experience with Microsoft Office products.
• A working knowledge of NHS clinical systems is advantageous.

Responsibilities

• Provide first-line support for the TrakCare (PMS) system.
• Provide admin support for the IT Applications Support Team.

Skills

Communication skills

Teamwork under pressure

Work ethic

Education

Higher level in IT or Admin subjects

Tools

Microsoft Office

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Application Support Assistant

Department of eHealth

Full Time: 36 hours per week (Permanent Contract)

Grade Band 4: £31,537 - £34,303 per Annum

We are seeking an enthusiastic and motivated individual to join our IT Applications Support Team. Working as part of a small team you will be providing some first line support for the Trakcare (PMS) system which is used across a large number of multi-disciplinary users as well as some admin support for the team.

Good communication skills and an ability to work under pressure and as part of a team are essential. We provide support for over 12,000 Trakcare users with day to day system problems in all areas of NHS Grampian, NHS Orkney & NHS Shetland.

Candidates should be qualified to a minimum of Higher level in relevant IT or Admin subjects and experience of using Microsoft Office products to an advanced level. A working knowledge of Clinical systems used within the NHS would be advantageous.

Interviews to be held on 03/12/26

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all.

Shortlisted candidates will be invited to attend the interview in person.

Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

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