LW260195 - Application Specialist

NHS Grampian; Aberdeen City; On-site; GBP 35,000 - 43,000; Full time

Job summary

NHS Grampian's Department of eHealth seeks an enthusiastic Application Specialist to join the second-line IT Applications Support Team providing support for TrakCare. Based in Aberdeen, you will resolve calls, assist clinical and administrative users, and contribute to documentation to ensure reliable service delivery.

We require a minimum HNC in IT or equivalent experience, strong communication skills, and the ability to work under pressure in a busy environment.

Qualifications

• Candidates must hold a minimum HNC-level qualification in a relevant IT discipline or demonstrate equivalent experience.
• Experience of applications support and working knowledge of clinical systems used within the NHS are desirable.

Responsibilities

• Resolve calls and incidents logged with the eHealth Service Desk.
• Investigate and resolve routine incidents and requests, progressing more complex issues through agreed processes.
• Provide guidance on the effective use of TrakCare to end users and document procedures.
• Help develop and maintain support documentation and procedures for consistent service delivery.

Skills

Communication skills

Ability to work under pressure

Collaborative approach

Education

HNC in IT discipline

Tools

TrakCare

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Application Specialist

Department of eHealth

Full Time: 36 hours per week (Permanent)

Grade Band 5: £34,544 - £43,039 per Annum

We are seeking an enthusiastic and motivated individual to join our IT Applications Support Team, providing second-line support for TrakCare. Used by multidisciplinary teams across NHS Grampian, TrakCare supports a wide range of clinical and administrative services.

Excellent communication skills, the ability to work effectively under pressure, and a collaborative approach are essential. The team supports a range of clinical and administrative systems used across NHS Grampian, so the post holder must be able to communicate clearly with users from different professional backgrounds and manage competing support priorities.

The post holder will work closely with eHealth teams and clinical users to resolve calls logged with the eHealth Service Desk. Responsibilities will include investigating and resolving routine incidents and requests, progressing more complex issues through agreed processes, and providing guidance on the effective use of TrakCare. The role will also contribute to the development and maintenance of support documentation and procedures, helping to deliver a consistent and reliable service.

Candidates must hold a minimum HNC-level qualification in a relevant IT discipline or demonstrate equivalent experience. Experience of applications support and working knowledge of clinical systems used within the NHS are desirable.

This is an opportunity to develop specialist knowledge of a major clinical system while helping NHS staff resolve issues that affect day-to-day service delivery.

For any informal enquiries, please contact Ian Morgan - [e-mail]

Interviews to be held on 02/12/26

Additional Information For Candidates

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NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.