LW260182 - Application Support Assistant

NHS Grampian; Aberdeen City; On-site; GBP 32,000 - 34,000; Full time

Job summary

NHS Grampian in Aberdeen is recruiting an Application Support Assistant to join the IT Applications Support Team. This full-time role (36 hours per week) provides first-line support for the Trakcare PMS system used across NHS Grampian and partner boards.

Candidates should hold at least a Higher level qualification in IT or Admin subjects with advanced Microsoft Office skills, and a working knowledge of NHS clinical systems would be advantageous. Interviews are scheduled for 03/12/26.

Qualifications

• Minimum Higher level in IT or Admin subjects.
• Experience of using Microsoft Office products to an advanced level.
• Working knowledge of NHS clinical systems would be advantageous.

Responsibilities

• Provide first line support for the Trakcare (PMS) system.
• Offer admin support for the IT Applications Support Team and handle day-to-day system problems.

Skills

Higher level IT/Admin subjects

Microsoft Office (Advanced)

Clinical systems knowledge

Education

Higher level IT/Admin subjects

Tools

Trakcare (PMS)

Job description

Application Support Assistant

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Department of eHealth

Full Time: 36 hours per week (Permanent Contract)

Grade Band 4: £31,537 - £34,303 per Annum

We are seeking an enthusiastic and motivated individual to join our IT Applications Support Team. Working as part of a small team you will be providing some first line support for the Trakcare (PMS) system which is used across a large number of multi-disciplinary users as well as some admin support for the team. Good communication skills and an ability to work under pressure and as part of a team are essential. We provide support for over 12,000 Trakcare users with day to day system problems in all areas of NHS Grampian, NHS Orkney & NHS Shetland.

Candidates should be qualified to a minimum of Higher level in relevant IT or Admin subjects and experience of using Microsoft Office products to an advanced level. A working knowledge of Clinical systems used within the NHS would be advantageous.

Interviews to be held on 03/12/26

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.**

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.