LW253229 Call Handler

NHS Grampian; Aberdeen City; Hybrid; GBP 23,000 - 29,000; Part time

Job summary

NHS Grampian is seeking a Call Handler for the Grampian Vaccination Contact Centre. The role requires you to be enthusiastic, pragmatic and personable, with the ability to multi-task, maintain confidentiality and report in Excel.

Strong IT and interpersonal skills are essential for patient-facing calls within a hybrid work pattern. The post involves speaking with patients calmly under pressure, working well in a team, and the ability to travel to NHS Grampian locations at short notice.

Qualifications

• Ability to multi-task with strong attention to detail and maintain confidentiality.
• Strong IT skills with ability to report and record in Excel.
• Excellent interpersonal and communication skills; able to speak calmly and helpfully to patients under pressure.

Responsibilities

• Provide call handling within the Grampian Vaccination Contact Centre.
• Maintain confidentiality and accurate reporting in IT systems.
• Communicate with patients in a calm, empathetic manner and work effectively in a team.
• Travel to NHS Grampian locations at short notice as required.
• Work a hybrid pattern and 24 hours per week (0815–1645, Tue, Thu and Fri).

Skills

Multitasking

Attention to detail

Confidentiality

Excel reporting

Strong IT skills

Interpersonal skills

Team work

Calm communication

Tools

Excel

IT systems

Job description

The Grampian Vaccination Contact Centre are looking for an enthusiastic, pragmatic and personable individual to undertake the role of Call Handler.

The role will require the post holder to be able to multi-task, have good attention to detail and have the ability to maintain confidentiality.

The role will require strong IT skills with an ability to report and record in excel.

The Call Handler will also be required to speak to patients in a calm and helpful manner under pressure whilst listening sympathetically. Strong interpersonal and communication skills as well as the ability to work supportively and compassionately in a team are essential for this role.

This is a hybrid post and the post holder must have the ability to travel to NHS Grampian locations at short notice

Post is 24 Hours per week 0815-1645, Tuesday, Thursday and Friday’s. This post may close early due to volume of applications.

Informal Enquiries

[e-mail]

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Additional Information For Candidates

AI-generated content for the completion of Supporting Statements may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential to convey individual skills, knowledge, and experiences effectively.

As a disability confident employer we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you need us to make any adjustments during the recruitment process, please let us know by contacting our recruitment team at the earliest opportunity. Email us at [e-mail].

Shortlisted candidates will be invited to attend the interview in person. Alternative arrangements or adjustments will be considered in the event there are circumstances that may prevent candidates attending in person to ensure it is inclusive and accessible to all.

Posts close at midnight on the indicated date unless the advert states otherwise. Post may close early due to volume of applications.

• Please note - If this post operates within Aberdeen City Low Emission Zone, you will be responsible for all costs associated with entering.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.