Empathetic Vaccination Call Handler (Hybrid Role)

NHS National Services Scotland; Aberdeen City; Hybrid; GBP 14,000 - 17,000; Part time

Job summary

The Grampian Vaccination Contact Centre is seeking a Call Handler to support frontline vaccination services. You will greet patients, answer enquiries, and record information accurately in Excel while maintaining confidentiality and calm under pressure.

The role is 24 hours per week (Tue, Thu, Fri 08:15–16:45) with hybrid working; travel to NHS Grampian locations may be required at short notice. Training and support will be provided by NHS Scotland.

Qualifications

• Ability to multi-task and maintain confidentiality.
• Strong IT skills with ability to report and record in Excel.
• Excellent interpersonal and communication skills; able to work in a team.

Responsibilities

• Speak to patients in a calm and helpful manner under pressure.
• Accurately report and record information in Excel.
• Maintain confidentiality and data security.

Skills

IT skills

Attention to detail

Confidentiality

Interpersonal skills

Multi-tasking

Tools

Excel

Job description

The Grampian Vaccination Contact Centre is seeking a Call Handler to support frontline vaccination services. You will greet patients, answer enquiries, and record information accurately in Excel while maintaining confidentiality and calm under pressure.

The role is 24 hours per week (Tue, Thu, Fri 08:15–16:45) with hybrid working; travel to NHS Grampian locations may be required at short notice. Training and support will be provided by NHS Scotland.