Luxury Travel Operations Lead (Remote/Home-Based)

Jayne Peirce Travel Recruitment; Bolton; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC. The role is home-based with London-based coordination, offering hybrid flexibility and room to shape processes as the team grows.

You will oversee trip confirmations, build SOPs, manage supplier relations and drive efficiency across multiple projects. The ideal candidate has 3+ years in luxury travel operations, a DMC or tour operator background, and excellent written communication.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations management

Luxury travel

Process improvement

Multi-project management

Communication

Attention to detail

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC. The role is home-based with London-based coordination, offering hybrid flexibility and room to shape processes as the team grows.

You will oversee trip confirmations, build SOPs, manage supplier relations and drive efficiency across multiple projects. The ideal candidate has 3+ years in luxury travel operations, a DMC or tour operator background, and excellent written communication.