Luxury Travel Operations Leader (Remote)

Jayne Peirce Travel Recruitment; Nottingham; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for luxury travel, offering a home-based role with hybrid flexibility and London office meetups. The ideal candidate has 3+ years in luxury travel operations in a DMC or tour operator, with strong process-building capabilities and superb attention to detail.

You will own trip confirmations end-to-end, manage supplier relationships, and help shape scalable operations as the team grows, while maintaining warm, professional

Qualifications

• 3+ years in operations within luxury travel (DMC or tour operator).
• DMC background is a real bonus; strong tour operating experience equally welcome.
• Experience building or improving processes.
• Excellent written communication, warm and friendly in tone.
• Highly organised with exceptional attention to detail.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, setting the bar for accuracy and tone.
• Manage supplier relationships, keeping communication warm and prompt.
• Partner with the founders on day-to-day operations as the team grows.

Skills

Operations management

DMC experience

Tour operator experience

Process improvement

Project management

Written communication

Attention to detail

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for luxury travel, offering a home-based role with hybrid flexibility and London office meetups. The ideal candidate has 3+ years in luxury travel operations in a DMC or tour operator, with strong process-building capabilities and superb attention to detail.

You will own trip confirmations end-to-end, manage supplier relationships, and help shape scalable operations as the team grows, while maintaining warm, professional