Luxury Travel Operations Lead (Remote/Hybrid)

Jayne Peirce Travel Recruitment; Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The position is primarily home-based with optional attendance at the London office; a hybrid pattern is possible and flexible working hours are offered.

The role focuses on leading operational excellence, building scalable processes, and managing supplier relationships as the team expands within a boutique, fast-growing luxury travel environment.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• Experience building or improving processes
• Excellent written communication, warm and friendly tone

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations management

Luxury travel

Process improvement

Multi-project coordination

Written communication

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The position is primarily home-based with optional attendance at the London office; a hybrid pattern is possible and flexible working hours are offered.

The role focuses on leading operational excellence, building scalable processes, and managing supplier relationships as the team expands within a boutique, fast-growing luxury travel environment.