Head of Luxury Travel Operations - Remote/Home-Based

Jayne Peirce Travel Recruitment; Cambridge; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Jayne Peirce Travel Recruitment is helping a young luxury travel DMC find a Head of Operations. The role is home-based with optional London office days and a flexible hybrid pattern for a senior operations leader.

Requirements include 3+ years in luxury travel operations, experience with a DMC or tour operator, and strong organisational and communication skills. You will own end-to-end operations, build processes, and drive efficiency as the team grows.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator
• DMC background a real bonus; strong tour operating experience equally welcome
• Experience building or improving processes
• Comfortable managing multiple projects simultaneously
• Excellent written communication, warm and friendly in tone
• Highly organised with exceptional attention to detail

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations management

Travel industry experience

Process improvement

Project management

Written communication

Attention to detail

Job description

Jayne Peirce Travel Recruitment is helping a young luxury travel DMC find a Head of Operations. The role is home-based with optional London office days and a flexible hybrid pattern for a senior operations leader.

Requirements include 3+ years in luxury travel operations, experience with a DMC or tour operator, and strong organisational and communication skills. You will own end-to-end operations, build processes, and drive efficiency as the team grows.