Head of Luxury Travel Operations (Remote)

Jayne Peirce Travel Recruitment; Basingstoke; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role can be home-based with London/hybrid options and flexible patterns; full-time.

The candidate will oversee end-to-end operations, manage supplier relations, and help scale processes as the team grows. The ideal candidate has 3+ years in luxury travel operations (DMC or tour operator), strong project management, and excellent written communication with meticulous attention to detail.

Qualifications

• 3+ years' experience in operations within luxury travel
• Experience in DMC or tour operator environments
• Experience building or improving processes
• Able to manage multiple projects simultaneously
• Excellent written communication and detail-orientation

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers
• Build and standardise operating procedures, checklists and handover documentation
• Quality-check bookings, setting the bar for accuracy and tone
• Manage supplier relationships, keeping communication warm and prompt
• Partner with the founders on day-to-day operations as the team grows

Skills

Operations experience

Luxury travel

DMC background

Process improvement

Multi-project management

Excellent communication

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role can be home-based with London/hybrid options and flexible patterns; full-time.

The candidate will oversee end-to-end operations, manage supplier relations, and help scale processes as the team grows. The ideal candidate has 3+ years in luxury travel operations (DMC or tour operator), strong project management, and excellent written communication with meticulous attention to detail.