Luxury Travel DMC Ops Leader — Home-Based

Jayne Peirce Travel Recruitment; Liverpool; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Jayne Peirce Travel Recruitment is recruiting a Head of Operations for a fast-growing luxury travel DMC. The role is home-based with the London office meeting 3 days a week for teams, offering flexible patterns and full-time hours.

You will lead end-to-end trip confirmations, build scalable processes, and manage supplier relationships. The ideal candidate has 3+ years in luxury travel operations, with DMC or tour operator experience and a passion for detail.

Qualifications

• 3+ years' experience in operations within luxury travel, a DMC or tour operator.
• DMC background is a bonus; strong tour operating experience welcomed.
• Experience building or improving processes.
• Comfortable managing multiple projects simultaneously.
• Excellent written communication, warm and friendly in tone.
• Highly organised with exceptional attention to detail.

Responsibilities

• Own trip confirmations end-to-end, coordinating amendments and cancellations across hotels, guides, chauffeurs and other suppliers.
• Build and standardise operating procedures, checklists and handover documentation.
• Quality-check bookings, setting the bar for accuracy and tone.
• Manage supplier relationships, keeping communication warm and prompt.
• Partner with the founders on day-to-day operations as the team grows.

Skills

Operations management

Luxury travel

Process improvement

Project management

Written communication

Attention to detail

Job description

Jayne Peirce Travel Recruitment is recruiting a Head of Operations for a fast-growing luxury travel DMC. The role is home-based with the London office meeting 3 days a week for teams, offering flexible patterns and full-time hours.

You will lead end-to-end trip confirmations, build scalable processes, and manage supplier relationships. The ideal candidate has 3+ years in luxury travel operations, with DMC or tour operator experience and a passion for detail.