Head of Operations – Luxury Travel DMC

Jayne Peirce Travel Recruitment; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role combines home-based work with a London-based hybrid pattern, offering flexibility while maintaining full-time commitment.

The ideal candidate will lead operational delivery, streamline processes, and ensure exceptional service standards. You will bring 3+ years in luxury travel operations, experience in DMC or tour operators, and a proven ability to manage multiple projects with meticulous

Qualifications

• 3+ years' operations experience in luxury travel, DMC or tour operator.
• Experience building or improving operating processes.
• Exceptional organisational skills and attention to detail.

Responsibilities

• Own trip confirmations end-to-end with suppliers
• Build and standardise SOPs, checklists and handover docs
• Quality-check bookings for accuracy and tone
• Manage supplier relationships with prompt communication
• Collaborate with founders as the team grows

Skills

Operations management

Luxury travel

Multi-project handling

Written communication

Attention to detail

DMC/tour operator experience

Job description

Jayne Peirce Travel Recruitment is seeking a Head of Operations for a luxury travel DMC client. The role combines home-based work with a London-based hybrid pattern, offering flexibility while maintaining full-time commitment.

The ideal candidate will lead operational delivery, streamline processes, and ensure exceptional service standards. You will bring 3+ years in luxury travel operations, experience in DMC or tour operators, and a proven ability to manage multiple projects with meticulous