Luxury Toys Supervisor — Elevate Brand & Service

HARRODS; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

In-store discounts (10% staff)

Career development opportunities

Job summary

Harrods seeks a dynamic, creative professional to lead brand advocacy and deliver world-class customer service in-store. By shaping the brand identity, you will enhance the Knightsbridge store’s luxury narrative and drive conversations with our most discerning shoppers.

The role is a 1 year Fixed Term Contract, requiring passion for people and top-tier service, with opportunities to grow within Harrods’ iconic environment.

Qualifications

• Experience in building client relationships.
• Willingness to learn and develop product/industry knowledge.
• Eye for visual standards.
• Strong organisational skills to keep shop floor running smoothly, including back and front of house standards.
• Comfortable delivering on brand targets and driving sales.

Responsibilities

• Provide world-class personal customer service with strong product knowledge.
• Build quality customer relationships to achieve business goals.
• Assist shaping the brand identity and drive our message to the world.
• Maintain visual standards and shop-floor organisation.
• Deliver on brand targets and sales.

Skills

Client relationships

Self-motivated

Visual standards

Organisational skills

Brand targets & sales

Job description

Harrods seeks a dynamic, creative professional to lead brand advocacy and deliver world-class customer service in-store. By shaping the brand identity, you will enhance the Knightsbridge store’s luxury narrative and drive conversations with our most discerning shoppers.

The role is a 1 year Fixed Term Contract, requiring passion for people and top-tier service, with opportunities to grow within Harrods’ iconic environment.