Luxury Store Manager – Elevate the VIP Client Experience

Longchamp; United Kingdom; Sur place; GBP 42 000 - 65 000; Plein temps

Résumé du poste

Longchamp is seeking a Store Manager to lead a premium boutique, inspiring a high-performing team and delivering a world-class customer experience aligned with the brand’s Parisian luxury heritage.

You will drive commercial results, oversee operations, CRM, and brand standards, while fostering a client-focused culture and performance-driven environment in a busy luxury retail setting.

Qualifications

• 4+ years in luxury or premium retail with leadership experience.
• Proven ability to lead teams to exceed sales and service goals.
• Strong commercial and operational acumen.
• Fluent in English; CRM, POS, and Office skills.

Responsabilités

• Recruit, onboard, train, and retain top talent aligned with Longchamp values.
• Conduct regular performance reviews and coaching sessions.
• Foster an engaging, supportive, and goal-driven team culture.
• Manage team scheduling and delegation to optimize boutique coverage.
• Champion a customer-first mindset and build a VIP client base.
• Develop and execute sales plans to meet store targets and monitor KPIs.

Connaissances

Luxury retail

Team leadership

CRM proficiency

Store management

Operational excellence

Interpersonal skills

Fluent English

Excel

Outils

CRM systems

POS

Retail management tools

Microsoft Office

Description du poste

Longchamp is seeking a Store Manager to lead a premium boutique, inspiring a high-performing team and delivering a world-class customer experience aligned with the brand’s Parisian luxury heritage.

You will drive commercial results, oversee operations, CRM, and brand standards, while fostering a client-focused culture and performance-driven environment in a busy luxury retail setting.