Luxury Store Manager: Drive Sales & Elevate Client Experience

LORO PIANA; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

LORO PIANA in London is seeking a Store Manager with an entrepreneurial mindset to identify business opportunities and drive commercial results. You will coach and develop your team to prioritise the client and consistently exceed expectations.

The role demands hands-on leadership, exceptional communication, and a passion for luxury retail. Lead by example, manage client flow, optimize store operations, and collaborate with stakeholders to deliver a best-in-class client experience in a

Qualifications

• Proven experience leading teams in luxury or premium retail.
• Fluent English with strong communication skills.
• Ability to recruit and develop top talent across the store team.
• Customer-centric mindset with a focus on delivering exceptional service.

Responsibilities

• Grow the store's sales by identifying trends and opportunities and maximizing potential.
• Coach and develop the team to prioritise the client and consistently exceed expectations.
• Oversee inventory management, VM standards, and operational processes to protect brand image.
• Lead by example in client engagement and the selling ceremony to deliver an outstanding client experience.

Skills

Team leadership

Customer service

Commercial acumen

Staff development

Recruiting

Job description

LORO PIANA in London is seeking a Store Manager with an entrepreneurial mindset to identify business opportunities and drive commercial results. You will coach and develop your team to prioritise the client and consistently exceed expectations.

The role demands hands-on leadership, exceptional communication, and a passion for luxury retail. Lead by example, manage client flow, optimize store operations, and collaborate with stakeholders to deliver a best-in-class client experience in a