Luxury Store Manager — Drive Sales & Client Experience

BULGARI; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Loro Piana is seeking a Store Manager to lead a high-performing team in London, driving commercial results and delivering exceptional client experiences.

You will coach and develop the team, manage client relationships, and ensure operational excellence according to luxury brand standards. The role requires entrepreneurial mindset, hands-on leadership, and a passion for the luxury sector.

Qualifications

• Proven experience in a similar retail environment, successfully leading and developing diverse teams.
• Exceptional communication and interpersonal skills, with a strong commitment to valuing and championing diversity.
• Lead with empathy and curiosity to actively listen and understand others.
• Strong and demonstrable commercial acumen.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Client-centric mindset with a passion for consistently exceeding expectations.

Responsibilities

• Grow the store's top line sales by identifying trends and opportunities and maximising their potential.
• Focus of developing key categories within the store by collaborating with relevant functions to maximise each category potential.
• Implement and drive key action plans in line with business needs and expectations to increase performance.
• Build and develop a strong client base by utilising available support, resources and opportunities.
• Create a meaningful and collaborative community by networking with internal and external peers within the market.
• Maintain a deep understanding of the internal and external competitive landscape and market trends, leveraging continuous learning and curiosity to share market insights and opportunities with key stakeholders to drive better business decisions.
• Monitor business performance, results, and audit outcomes, developing targeted action plans as needed.
• Develop your team through consistent coaching and continuous feedback.
• Identify your team's areas of strength and development and collaborate with key stakeholders to create and implement individual development plans.
• Inspire the team to drive business performance and foster innovative solutions, creating an entrepreneurial, empowering, and motivating environment.
• Identify, recruit, and develop top talent, while partnering with key stakeholders on succession planning.
• Support new joiners through dedicated guidance and regular check-ins to help them successfully complete their onboarding pathway and integrate into the business.
• Keep the team inspired and informed on key business updates by fostering curiosity during daily store briefings, training sessions, and one-on-ones.
• Optimise team scheduling and shop floor coverage to adapt to changing business needs.
• Cultivate a client-centric store mindset focused on consistently exceeding client expectations.
• Lead by example: Set the standard for exceptional client connections, coaching the team on the selling ceremony.
• Manage client flow through proactive planning and agile organization, ensuring every client is promptly acknowledged, attended to, and given tailored service.
• Build and develop client database by optimising data quality and quantity.
• Train and develop the team to build confidence and expertise in after-sales service.

Skills

Retail leadership

Customer service

English fluency

Job description

Loro Piana is seeking a Store Manager to lead a high-performing team in London, driving commercial results and delivering exceptional client experiences.

You will coach and develop the team, manage client relationships, and ensure operational excellence according to luxury brand standards. The role requires entrepreneurial mindset, hands-on leadership, and a passion for the luxury sector.