Luxury Store Experience Specialist

baseskillsacademy; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Staff discount and exclusive access to

Staff sales

Pension Contributions & Life Assurance

Training and opportunities to develop

Bonus

Job summary

Mulberry in Battersea, London is seeking a part-time Experience Expert to craft memorable customer experiences using product knowledge and storytelling. You will nurture lasting relationships with customers, learn about our brand and services, and contribute to a dynamic store environment.

The role emphasizes being open to learning and developing as an expert within fashion retail. You will work in a supportive team, delivering engaging service while maintaining operational excellence and

Qualifications

• Excellent customer-service skills and a positive, welcoming demeanor.
• Strong communication and interpersonal abilities to build relationships with customers.
• Keen to learn about products, brand, and local events to enhance the customer experience.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver engaging customer experiences in-store and nurture relationships using CRM where applicable.
• Collaborate with colleagues to maintain operational excellence and protect the store environment.

Skills

Customer focus

Team player

Strong communication

Curiosity

Job description

Mulberry in Battersea, London is seeking a part-time Experience Expert to craft memorable customer experiences using product knowledge and storytelling. You will nurture lasting relationships with customers, learn about our brand and services, and contribute to a dynamic store environment.

The role emphasizes being open to learning and developing as an expert within fashion retail. You will work in a supportive team, delivering engaging service while maintaining operational excellence and