Experience Expert: Craft Memorable Luxury Retail

Mulberry Group; Leeds; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Product allowance

Staff discount

Bonus

Birthday day off

Pension contributions

Life assurance

Volunteer days

Wellbeing service access

Job summary

Mulberry Group is seeking an experienced Sales Assistant (Experience Expert) to craft memorable customer experiences in our Leeds store. You will use product knowledge and storytelling to tailor each interaction and nurture long-lasting relationships, while embracing Mulberry's spirit and Back to the Mulberry Spirit strategy.

You will be customer focused, drive performance, and help maintain an inclusive, environmentally aware culture.

Qualifications

• Experience in retail or customer service.
• Ability to create engaging, memorable customer experiences.
• Willingness to learn and develop within the Mulberry Spirit.

Responsibilities

• Create a welcoming, fun environment for customers and team.
• Deliver an engaging, dynamic and memorable customer experience in store.
• Develop and maintain key customer relationships using instore CRM tools.

Skills

Customer service

Sales

CRM tools

Storytelling

Tools

CRM software

Job description

Mulberry Group is seeking an experienced Sales Assistant (Experience Expert) to craft memorable customer experiences in our Leeds store. You will use product knowledge and storytelling to tailor each interaction and nurture long-lasting relationships, while embracing Mulberry's spirit and Back to the Mulberry Spirit strategy.

You will be customer focused, drive performance, and help maintain an inclusive, environmentally aware culture.