Experience Expert: Create Memorable Luxury Customer Journeys

Mulberry; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive basic salary

Bonus

Product allowance

Staff discount

Exclusive staff sales access

Birthday day off

Pension Contributions & Life Assurance

Training and development opportunities

Two volunteering days per year

Help@Hand wellbeing service

Job summary

Mulberry in London is seeking an Experience Expert to craft memorable customer experiences using product knowledge and storytelling, building lasting relationships with shoppers. You will be customer-focused, open to learning, and eager to contribute to the Mulberry Spirit in-store.

You will drive performance, deliver superior service, and help maintain an inclusive, dynamic store environment. Mulberry offers competitive pay, a bonus scheme, product allowance, staff discounts, and development

Qualifications

• Customer-focused approach to create welcoming store experiences.
• Strong communication and product storytelling to engage customers.
• Willingness to learn, develop and contribute to team goals.

Responsibilities

• Create a welcoming and fun environment for customers and team.
• Deliver engaging, dynamic and memorable customer experiences in-store.
• Develop and maintain key customer relationships using instore CRM tools.
• Contribute to Mulberry’s Back to the Mulberry Spirit strategy.

Job description

Mulberry in London is seeking an Experience Expert to craft memorable customer experiences using product knowledge and storytelling, building lasting relationships with shoppers. You will be customer-focused, open to learning, and eager to contribute to the Mulberry Spirit in-store.

You will drive performance, deliver superior service, and help maintain an inclusive, dynamic store environment. Mulberry offers competitive pay, a bonus scheme, product allowance, staff discounts, and development