Experience Expert: Elevate Fashion & Customer Experience

Mulberry England; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Staff sales access

Birthday day off

Pension & Life Assurance

Training & development

Job summary

Mulberry is seeking a passionate Sales Assistant, nicknamed 'Experience Expert', to create memorable in-store experiences for customers across our Greater London locations. You will use product knowledge and storytelling to tailor each interaction and nurture lasting relationships.

Join a British heritage brand committed to sustainability and a B Corp ethos, with competitive pay, a staff discount, and opportunities to learn and grow within Mulberry's "Back to the Mulberry Spirit" strategy.

Qualifications

• You will create a welcoming and fun environment for your customers and team.
• You will deliver an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will be curious about the business and willing to share your ideas.
• You will have a competitive spirit and a strong desire to succeed.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.
• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

Responsibilities

• You will create a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging, dynamic and memorable customer experience in your store.
• You will develop and maintain key customer relationships using instore CRM tools to support you.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will drive performance: You will be curious about the business and willing to share your ideas.
• You will have a competitive spirit and a strong desire to succeed.
• You will deliver operational excellence showing respect and consideration for people, product and your environment.
• You will care about people and the planet: You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work.

Job description

Mulberry is seeking a passionate Sales Assistant, nicknamed 'Experience Expert', to create memorable in-store experiences for customers across our Greater London locations. You will use product knowledge and storytelling to tailor each interaction and nurture lasting relationships.

Join a British heritage brand committed to sustainability and a B Corp ethos, with competitive pay, a staff discount, and opportunities to learn and grow within Mulberry's "Back to the Mulberry Spirit" strategy.