Luxury Spa Guest Experience Lead

Parade Hotel; Bath; On-site; GBP 18,000 - 24,000; Full time

Job summary

Parade Hotel Bath is seeking a Spa Assistant to deliver an exceptional luxury spa experience, welcoming guests and supporting day-to-day spa operations on a busy, premium property in Bath.

You will lead by example in guest care, maintain high standards of presentation, and collaborate with therapists and hotel departments to ensure seamless service and compliance with health, safety, and privacy requirements.

Qualifications

• Experience in luxury spa, five-star hotel, or premium hospitality.
• Passion for luxury guest experiences and wellness.
• Excellent communication and relationship-building skills.
• Strong organisational abilities and multitasking in a fast-paced environment.
• High attention to detail and proactive problem-solving.
• Professional, polished appearance and brand representation.

Responsibilities

• Deliver luxury guest experience and service excellence with personalised, seamless care.
• Provide warm, discreet greetings and manage guest journey from arrival to departure.
• Build genuine guest relationships by anticipating preferences and offering tailored recommendations.
• Provide knowledge of spa treatments, facilities, memberships, and premium retail products.
• Handle guest enquiries, feedback, and service recovery with empathy and professionalism.
• Maintain confidentiality and GDPR-compliant guest records and communications.

Skills

Luxury hospitality

Guest service

Interpersonal skills

Organization & time management

Attention to detail

Professional appearance

Shift flexibility

Job description

Parade Hotel Bath is seeking a Spa Assistant to deliver an exceptional luxury spa experience, welcoming guests and supporting day-to-day spa operations on a busy, premium property in Bath.

You will lead by example in guest care, maintain high standards of presentation, and collaborate with therapists and hotel departments to ensure seamless service and compliance with health, safety, and privacy requirements.