Guest Experience Front Desk Receptionist – Luxury Spa

Champneys-1; Liphook; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Health & wellbeing incentives

Staff discounts

Free parking

Job summary

Champneys, the UK's original health spa brand, is hiring a Front of House Receptionist to be the welcoming face of our luxury resorts. You’ll manage check-ins, check-outs and guest enquiries with warm professionalism to ensure memorable arrivals and departures.

You’ll answer questions about the property and local area, liaise with Housekeeping and other departments, handle payments and end-of-day procedures, and contribute to guest satisfaction and profitability.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in/out experience.
• Handle guest enquiries and resolve concerns with calm, solutions‑focused approach.
• Administer payments and end-of-day procedures in line with company guidelines.
• Liaise with Housekeeping and other departments to support guest satisfaction.

Skills

Communication skills

Customer service

Cash handling

Job description

Champneys, the UK's original health spa brand, is hiring a Front of House Receptionist to be the welcoming face of our luxury resorts. You’ll manage check-ins, check-outs and guest enquiries with warm professionalism to ensure memorable arrivals and departures.

You’ll answer questions about the property and local area, liaise with Housekeeping and other departments, handle payments and end-of-day procedures, and contribute to guest satisfaction and profitability.